Support

COMtrexx® VM

With scalability up to 250 users, with 250 simultaneous calls permanently available, the COMtrexx Soft PBX solution is the perfect basis for large expansion stages. Combined with the transparent and flexible user licence model, a continuous expansion of the system is possible at any time.

The perfectly optimised connection to the SIP terminals of the COMfortel D series guarantees seamless and convenient interaction between the two Auerswald systems, which is fun to use.

Downloads

Designation
Operating system

Version 1.10.2 (Stable) | 08.03.2023
Version 1.10.2 (Stable) | 08.03.2023
Version 1.10.2 (Stable) | 08.03.2023
V7.7.1.7401 (Stable) | 11.05.2023
Windows 10 32-/64-Bit
Windows Server 2022
macOS High Sierra (10.13)
macOS Mojave (10.14)
Windows Server 2012 R1 (limited range of functions/eingeschränkter Funktionsumfang)
Windows Server 2019
Windows Server 2012 R2
Windows Server 2008 R2 Service Pack 1
Windows Server 2016
Windows Server 2008 R2
Windows 7 32-/64-Bit SP1
Windows 11
macOS Catalina (10.15)
macOS Ventura (13.2)
macOS Monterey (12.6.3)
1.3.0 (Stable) | 31.03.2023
Google Android
Apple iOS
Version 1.10.2 (Stable) | 08.03.2023
Version 1.10.2 (Stable) | 08.03.2023
5.5.9 (Stable) | 30.03.2022
Windows 11
Windows 10 32-/64-Bit
Windows 8.1 32/64 Bit (Windows RT is not supported/wird nicht unterstützt)
Version 1.10.2 (Stable) | 08.03.2023
V 2.4.2.29 (Stable) | 23.06.2021
Windows 10 32-/64-Bit
Windows 8 / Windows 8.1 (32-Bit/64-Bit / Windows RT wird nicht unterstützt)
Windows Server 2012 R2
Windows Server 2012
Windows 2012 Server R1
Windows Server 2019
Windows Server 2016
Windows 2012 Server
Windows Server 2008 R2
Windows 7 32-/64-Bit SP1
Windows Server 2012 und Windows Server 2012 R2
Windows 11
V1.4.4.1 (Stable) | 09.07.2020
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows Server 2008 R2
Windows 2012 Server
Windows 2012 Server R1
Windows 11
Show less Show more

Documentations

LanguagesCurrent version
COMmander/COMpact PBX as a/b gateway V02 11/2022 PDF
V02 11/2022 PDF
V02 11/2022 PDF
Advanced Information V06 03/2023 Online PDF
V06 03/2023 Online PDF
Instructions COMtrexx VM for VMware ESXi V05 08/2022 PDF
Instructions COMtrexx VM for Oracle VM VirtualBox V05 08/2022 PDF
Instructions COMtrexx VM for Microsoft Hyper-V V07 08/2022 PDF

COMmander/COMpact PBX as a/b gateway

General information

Instructions for COMmander/COMpact PBXs as a/b gateway on a COMtrexx


Changed descriptions

Overview of Functions

Information on the firmware version added.

Configuration of Subscribers

Information on the setting of exchange line authorisation added.


Advanced Information

General information

Help/Instructions for COMtrexx from firmware version 1.10.2


Changed descriptions

Forced logout if no action happens

Changed function.

Automatic synchronisation NTP server

Changed function.

Backup

Description extended by external backups (remote backup).

External access

Renamed - before: remote configuration

Description extended by information on the COMtrexx Control Center CCC

Feature level

Description extended by function list for version 1.10.

Information on Release 1.10

Information on the new firmware version

Monitoring or BLF

Changed scope of functions (already in 1.8.2).

Outgoing mail server

Description extended by special characters currently not supported.

Registrar Provider

New provider settingsRe-Registration after SIP Forbidden (403) and Re-Registration after SIP Timeout (408, 503)

Recall

Descriptions removed from short reference, as function with analogue telephones not supported.

Locations

Information on the user's location and on the behaviour when dialling without an area code added.


Several editiorial changes

 


Instructions COMtrexx VM for VMware ESXi

General Information

Help/instructions for COMtrexx VMware ESXi from firmware version 1.8


New descriptions

Information about the Network Connection

Note on finding a PBX in the network via https://comtrexx.local


Instructions COMtrexx VM for Oracle VM VirtualBox

General Information

Help/instructions for COMtrexx VirtualBox from firmware version 1.8


New descriptions

Information about the Network Connection

Note on finding a PBX in the network via https://comtrexx.local


Instructions COMtrexx VM for Microsoft Hyper-V

General Information

Help/instructions for COMtrexx Hyper-V from firmware version 1.8


New descriptions

Information about the Network Connection

Note on finding a PBX in the network via https://comtrexx.local

FAQs

Error messages on the SoftPhone

  • 400 - Bad Request - Provisioning in the system is deactivated. This function must be activated for successful use of the COMfortel SoftPhone.
  • 404 - Not Found - The phone does not exist in the system or no template has been assigned to it.
  • 477|480|60 - Send failed - The telephone system cannot currently be reached via any of the Auerproxy servers because it is not currently logged on to any Auerproxy.
  • 495 - unknown - The phone is no longer present on the system.
  • 502 - Bad Gateway - The telephone system is not currently logged on to the Auerproxy (either no Internet connection or Auerproxy deactivated in the PBX).

Due to ever-increasing IT security requirements and new specifications from providers, Auerswald cannot guarantee that all telephones from other manufacturers can be put into operation and used permanently with the full range of functions. Especially with older third-party telephones, which no longer receive firmware updates from the respective manufacturer, functions can only be supported to a limited extent or not at all.

Important: The COMfortel SoftPhone is available licence-free for a limited period of time. The COMfortel SoftPhone can also be used in the tryout mode in the COMtrexx. For permanent use, please contact your dealer or system partner.

 

Configuring the use of the COMfortel SoftPhone in the COMtrexx

 

  • Requirement: Firmware from 1.6

     

  1. Activate the proxy service to use the COMfortel SoftPhone under Administration > VoIP > Proxy server for COMfortel SoftPhone > Use proxy
  1. Set up the phone and assign it to a user under Telephones > Assignment > +New

Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.

  1. Enter an e-mail address for the transmission of the registration information.

Install Softphone in the device

The installation file for the COMfortel SoftPhone can be found here: COMfortel® SoftPhone

COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.

 

Enter user name and password in the softphone

Note: The registration information for the COMfortel SoftPhone is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):

Note: The registration information can be copied here: