Support

General information

Change of term

license server became CIC (COMtrexx Initialisation Center)

Improvements

Auerproxy server

Improved communication between COMtrexx and Auerproxy-Server.

COMfortel Softphone 2

Improved communication/synchronisation between COMtrexx and COMfortel SoftPhone 2.

MFA

Improved collaboration with password managers (automatic completion of form fields).

Service data

Prevention of unnecessary notifications.

Bug Fixes

a/b-Audiobox (only COMtrexx Business/Flex)

The listening direction for the a/b audio box was not switched through, so the recorded gong and confirmation tones could not be heard on the phone.

Fax box

Under certain circumstances, fax reception errors may occur.

Firmware Update

No message was displayed when manually selecting an invalid firmware file.

Import audio files

Functions > Music on Hold/announcements > File management > Import: Audio files could not be imported.

Import certificates

Administration > Certificates > Import: Certificates could not be imported.

Contacts

Under certain circumstances, CSV import errors may occur.

Phone number display

After updating to version 2.4.4, the leading 0 may have been missing in the call number display. It was therefore not possible to call back from the caller list.

During an internal call, your own group may have been displayed instead of the other party.

Security

After updating to version 2.4.4, errors could occur when blocking IP addresses.

Telephoning

After updating to version 2.4.4, errors could occur during call setup in connection with handsets on a COMfortel WS-500.

Random reboot when using the TAPI services

When using the TAPI services, the PBX could restart.

Known bugs in version 2.4.5

Change administrator access

Administration > Contact information > Change administrator access: The dialogue may not open. Workaround: Switch briefly to the following page and then back again: Administration > Licences

Automatic restart after update

After a manual firmware update, the selected automatic restart may not be carried out. In this case, restart the device manually to activate the update: Via the update dialogue or via Administration > Maintenance > Update and Restart > Restart > Reset of the PBX (Restart)

Export Service data

Administration > Maintenance > Backup > Exporting service data > OK > Backup: After accepting the legal information, it takes approx. 20 seconds until the dialogue for saving the file appears.

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• Notes

General information

Change of term

Feature level became Version status

Privacy Policy

Updated Privacy Policy at:Dashboard > Legal > Data protection

New functions

MFA

In addition to the security provided by the user name and password access data, the configuration can now be secured using multi-factor authentication (MFA). The COMtrexx supports MFA using time-based one-time passwords (TOTP).
A new input field now appears in the login dialogue: MFA Code
The field initially remains empty. Only when MFA has been set up, you must enter the time-limited one-time password (TOTP) issued by the Authenticator app when logging in.

Improvements

E-Mail registration data

Additional information, e.g. phone number of the softphone.

Provisioning

The certificats of the base stations COMfortel WS-500S/500M were updated for provisioning support of future versions.

A heading has been changed in the template for base stations COMfortel WS-500S/500M.
ws500x_template.xml: <!-- Point Omega Alarm Server --\> became <!-- Alarm Server --\>

Service data

Prevention of unnecessary data accumulation.

Bug Fixes

COMtrexx Control Center

Under certain circumstances, pairing errors may occur.

LDAP

Query of LDAP data has been limited to 500 entries.

Emergency numbers

Dialled emergency numbers may have been shown incorrectly on the display.

Telephoning

Echoes could occur when using analogue telephones in external calls.

Web interface

Exchange lines > Exchange line routing: Pages/buttons may not have been displayed correctly.

Functions > Time control > Switching times > New: New switching times are always entered for Monday.

Known bugs in version 2.4.4

Change administrator access

Administration > Contact information > Change administrator access: The dialogue may not open. Workaround: Switch briefly to the following page and then back again: Administration > Licences

Automatic restart after update

After a manual firmware update, the selected automatic restart may not be carried out. In this case, restart the device manually to activate the update: Via the update dialogue or via Administration > Maintenance > Update and Restart > Restart > Reset of the PBX (Restart)

Export Service data

Administration > Maintenance > Backup > Exporting service data > OK > Backup: After accepting the legal information, it takes approx. 20 seconds until the dialogue for saving the file appears.

Import audio files

Functions > Music on Hold/announcements > File management > Import: Audio files cannot be imported. Workaround: For a necessary import, switch to the previous version 2.4.3 and then back (reboot).

Import certificates

Administration > Certificates > Import: Certificates cannot be imported. Workaround: For a necessary import, switch to the previous version 2.4.3 and then back (reboot).

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• Notes

Known bugs in version 2.4.3

Automatic restart after update

After a manual firmware update, the selected automatic restart may not be carried out. In this case, restart the device manually to activate the update: Via the update dialogue or via Administration > Maintenance > Update and Restart > Restart > Reset of the PBX (Restart)

Improvements

Auerproxy server

The registration status of the Auerproxy server is now displayed in the web interface:Administration > VoIP > Proxy server for Online services > SIP proxy

Improved system messages (notifications and email sending), e.g. no more system emails are sent in the event of a nightly DSL reconnect.

COMfortel SoftPhone

An extended re-registration time now prevents the softphone from being unavailable after a long period of non-use (e.g. weekend).

Bug Fixes

InterCom

When making an InterCom call to a group, it could happen that not all group members were called.

LDAP

After updating to version 2.4.2, contact data transferred via LDAP may no longer be displayed.

Pick-up

After updating to version 2.4.2, pick-up may no longer work.

Logging / network trace

Administration > Service > Network Diagnosis > Start Trace: Since version 2.4.2, the network trace also records any second network interfaces that may be present and simultaneously creates the debug log without the use of Wireshark. However: This was previously only possible if no Wireshark log was running and logging was enabled. Now a network trace starts even if logging is diasebled:Administration > Service > Logging

Web interface

After updating to 2.4.2, some dialogues (e.g. creating/editing phones/devices) only closed after clicking the X or close button several times.

Random terminations when using the central caller list

When using the central caller list, calls could be interrupted.

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• Notes

Known bugs in version 2.4.2

LDAP

After the update, contact data transferred via LDAP may no longer be displayed. Workaround: If you do not use the new LDAP proxy function, enter the following default value here in any case: Administration > Network > Server service > LDAP proxy > LDAP server address > 127.0.0.1

Logging / network trace

Administration > Service > Network Diagnosis > Start Trace: The network trace now also records any existing second network interfaces and simultaneously creates the debug log without the use of Wireshark.. However: This is currently only possible if no Wireshark log is running and logging is activated: Administration > Service > Logging > Logging activated

Web interface

After the update, some dialogues (e.g. new creation/editing of phones/devices) only close after clicking the X or the close button several times. Workaround: Switch to the page to be edited and press F5. Then make the changes.

General information

Privacy Policy

Revised information on data protection.

Improvements

Holidays

New and optimised calendar page.

InterCom

The maximum length of an InterCom connection has been extended from 2 to 5 minutes. The connection can be terminated by hanging up or ends automatically after 5 minutes.

LDAP

Internal telephones can now access an external LDAP server via the COMtrexx used as an LDAP proxy: Administration > Network > Server service > LDAP proxy

Logging / network trace

Administration > Service > Network Diagnosis > Start Trace: The network trace now also records any existing second network interfaces and simultaneously creates the debug log without the use of Wireshark.. However: This is currently only possible if no Wireshark log is running and logging is activated: Administration > Service > Logging > Logging activated

Provisioning / Update

d-series_template.xml: Telephones of the COMfortel D-series now are supplied with updates from the update server even without their own Internet access. For this purpose, the update via the COMtrexx was added as an update server URL in the provisioning template of the COMfortel D-series telephones. In individually created provisioning files, this change must be transferred manually. However, if this change is not to be made, for example because a separate update server is used for the telephones, an individual provisioning file with a customised update server URL may need to be created for this purpose.
<update>
<url>http://$(sip.server)/fwupdate</url>
</update>

Ringer

An alternative can now be configured for the exchange line replacement tone if the previous exchange line replacement tone was perceived as annoying: Exchange lines > Providers and Accounts > Configure provider > RTP > Use the exchange line replacement tone

Security

Synchronisation with a Google account

Improved security when synchronising with a Google account. For certain requests when synchronising with a Google account, the COMtrexx now requires access to the Auerproxy server. Make sure that the address and port are reachable.

TAPI communications

Improved security with TAPI communications. By specifying the IP address with which TAPI communication is permitted, access by unknown applications can now be prevented: Administration > Network > Server service > LAN TAPI > IP address of TSP-Clients

Bug Fixes

Restart

After updating to version 2.4.0, the COMtrexx restarted automatically under certain circumstances.

Synchronisation with a Google account

After updating to version 2.4.0, authentication was not possible under certain circumstances.

• Downloads
• Notes

Known bugs in version 2.4.0

LDAP

After the update, contact data transferred via LDAP may no longer be displayed. Workaround: If you do not use the new LDAP proxy function, enter the following default value here in any case: Administration > Network > Server service > LDAP proxy > LDAP server address > 127.0.0.1

Web interface

After the update, some dialogues (e.g. new creation/editing of phones/devices) only close after clicking the X or the close button several times. Workaround: Switch to the page to be edited and press F5. Then make the changes.

General information

Privacy Policy

Revised information on data protection.

Improvements

InterCom

The maximum length of an InterCom connection has been extended from 2 to 5 minutes. The connection can be terminated by hanging up or ends automatically after 5 minutes.

LDAP

Internal telephones can now access an external LDAP server via the COMtrexx used as an LDAP proxy: Administration > Network > Server service > LDAP proxy

Logging

The debug log can now be created directly via the network trace without the use of Wireshark. The network trace also records any existing second network interfaces.

Provisioning / Update

d-series_template.xml: Telephones of the COMfortel D-series now are supplied with updates from the update server even without their own Internet access. For this purpose, the update via the COMtrexx was added as an update server URL in the provisioning template of the COMfortel D-series telephones. In individually created provisioning files, this change must be transferred manually. However, if this change is not to be made, for example because a separate update server is used for the telephones, an individual provisioning file with a customised update server URL may need to be created for this purpose.
<update>
<url>http://$(sip.server)/fwupdate</url>
</update>

Ringer

An alternative can now be configured for the exchange line replacement tone if the previous exchange line replacement tone was perceived as annoying: Exchange lines > Providers and Accounts > Configure provider > RTP > Use the exchange line replacement tone

Security

Synchronisation with a Google account

Improved security when synchronising with a Google account. For certain requests when synchronising with a Google account, the COMtrexx now requires access to the Auerproxy server. Make sure that the address and port are reachable.

TAPI communications

Improved security with TAPI communications. By specifying the IP address with which TAPI communication is permitted, access by unknown applications can now be prevented: Administration > Network > Server service > LAN TAPI > IP address of TSP-Clients

• Downloads
• Notes

Improvements

Backup and restore

Clear error messages in the event of a non-functioning backup.

Service data

Prevention of unnecessary notifications.

Bug fixes

E-mail transfer

Data from deleted outgoing mail servers may still have been used.

Holidays

When a new public holiday was created, an additional public holiday was always created on the following day.

FONtevo

Misleading error message when commissioning FONtevo phones on COMtrexx Next.

MWI

Signalling on DECT handsets did not work if several telephones were assigned to the user.

PBX Call Assist

In the call list of the PBX Call Assist, the internal user number was displayed instead of the dialled external number in the event of unsuccessful calls.

Key functions

Only COMtrexx Flex: The factory settings could not be restored with the key function.

Voice mail and fax boxes

Onky COMtrexx Business: After updating to version 2.2.1, an unused USB stick led to non-functioning voice mail and fax boxes. The USB stick is now ignored again.

Music on hold

After announcement before answering, music on hold was played during the call phase, even if the function was switched off.

Web interface

Administration > Network > Server service > SFTP server: Superfluous settings removed.

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• Notes

General information

COMtrexx Flex

New hardware variant COMtrexx Flex available for up to 250 users.

Improvements

Change of term

Proxy server for COMfortel SoftPhonerenamed toProxy server for Online services.

Various texts in the COMtrexx Control Center environment.

E-mail transfer

Emails could not be sent if the sender's email address did not match the server. Now any e-mail address is accepted if only one outgoing mail server has been set up. If you set up more than one outgoing mail server, the domains of the senders must match the addresses of the associated outgoing mail servers in order for emails to be sent (e.g. emailcomtrexx@web.de with smtp.web.de).

Bug Fixes

InterCom

The automatic termination of an InterCom connection only worked on the initiating telephone, but not on the InterCom destination.

Provisioning

Auto-provisioning (zero-touch) of Snom phones was no longer possible.

Status display Presence

The status of redirected users may not have been displayed correctly.

Voice mail and fax boxes

Boxes deleted via the web interface were not deleted correctly and were displayed again after a restart.

• Downloads
• Notes

General information

COMtrexx Next

New hardware variant COMtrexx Next available for small expansion stages up to 40 users.

Security

Communications

Improved security and compatibility (activation of TLS 1.3 for SIP and WEB, removal of TLS 1 and 1.1).

New functions

Remote configuration via Auerswald remote access (ARA) server

With version 2.2 of the COMtrexx Control Center, remote configuration can be initiated via the Auerswald Remote Access (ARA) Server in future.

Network interface (second)

It is now possible to set up a second network interface in the PBX under the following conditions.

• Upgrade with a NET-Modul (only COMtrexx Business)
• Installation of a second network adapter/card (only COMtrexx VM)

Improvements

E-mail transfer

Improved e-mail dispatch with new SMTP server. Emails can now also be sent via Microsoft 365. Emails can now also be sent via Microsoft 365.

Device properties

It is now possible to specify for IP devices which IP protocol is to be used by the device for the connection to the COMtrexx.

Online Help

All information on hardware and VM variants is now also available in the online help.

Provisioning

d-series_template.xml: To prevent repeated attempts to subscribe to a voicemail box after logging out (roaming user), a subscription failure handling function has been added to the COMfortel d-series phone template for the identity. In individually created provisioning files, this change must be transferred manually.
<subscriptionFailureHandling>...</subscriptionFailureHandling>

Transfer configuration

A configuration can now be transferred from one variant to a specific other variant.

Bug Fixes

Analogue fax machine

With some providers it was not possible to send fax messages in the local phone network.

Note: : If an analogue telephone and a user instead of an external device fax were temporarily configured as a workaround, this must be reversed.

Logging into the Web Interface

Only applies to version 2.2.0 COMtrexx Next: After deleting all contacts, it was no longer possible to log in.

LDAP

If automatic exchange line request was switched off, the 0 for exchange line request was not transferred to the contacts. External calls initiated via the contacts failed. LDAP now checks the automatic exchange line request when a call number is requested. If the telephone number to be supplied has more than 4 digits, it is regarded as external and preceded by an exchange line access number.

Note: For the few exceptions where telephone numbers with less than 5 digits are external, these must be entered with the local area code.

If automatic exchange line request was switched off, no internal phone numbers/contacts were displayed for newly created users.

An unnecessary empty contact Admin was displayed in the COMfortel D-series phone.

LDAP / Voicemail App

If automatic exchange line request was switched off, the callback via the voicemail app did not work on a COMfortel D-series phone.

NAT traversal

The public IP address was also sent in the header, even if the option was switched off.

Presence

After logging out (roaming user), a COMfortel D-series phone was still displayed as available.

Call forwarding

External call forwarding was always carried out via accounts at the system location and sometimes failed. The account associated with the redirected number is now used.

Web interface

Functions > Time control > Switching times: The number of possible switching times was not displayed correctly.

• Downloads
• Notes

Improvements

CCC

Various improvements/extensions in communications with the CCC.

Provider settings

SIP > NAT traversal: Advanced Settings.

Settings > STUN server (IP address or URL): Removed redundant checkbox.

Settings > Deregister, if there are NAT changes: can now be enabled again.

Provisioning

ws500x_template.xml: To avoid incorrect licence displays in the handsets, changes have been made to the default template of the COMfortel WS-500M/500S. In individually created provisioning files, this change must be transferred manually:
<!-- Handsets -->...</oper>

https://www.auerswald.de/en/start/support/faq/default-54d7f3d99a

Bug Fixes

COMfortel SoftPhone

Changing ports were used to connect to the proxy server. Now a fixed port is always used.

Softphones with a '+' in the password could not register. This remains the case. Automatically generated passwords no longer contain a '+'. For manually entered passwords, the '+' must be avoided/removed.

Note: When using the COMfortel SoftPhone for Windows, the IPv6 address of the PC must currently be/remain disabled for a stable telephony function.

Remote Backup

With larger amounts of data (e.g. due to longer announcements), error messages occurred during the backup.

Do not disturb status display

The status of the Do Not Disturb function was displayed incorrectly if the status was changed during a set rework time.

System messages

In rare cases, there were erroneous system messages regarding the fan.

Web interface

Administration > Licences: In connection with the feature level, there were misleading displays.

Voice mail and fax boxes > Profiles > Configure > Call-specific behaviour: Recordings could not be enabled.

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• Notes

Improvements

Maximum Hold time after Announcement before answering

The previously fixed holding time of 8 minutes in the queue of a group can now be extended to up to 30 minutes. The value can be set separately according to groups: Groups > Phone numbers > Configure > Reachability > Maximum Hold time after Announcement before answering

Bug Fixes

APIPA

Even if the fixed IP address was switched off from the APIPA address range, the COMtrexx could be reached via this IP address.

Codecs

The Codec G.729 could not be used from internal telephones.

D1-Net

Incoming calls from the D1 net were no longer signalled.

Fax printer driver

Communication between fax printer driver and COMtrexx was not possible. This is fixed with this version in conjunction with version 1.4.4.3 of the fax printer driver.

Note: If the use of HTTPS was temporarily switched off as a workaround, this must be reversed. This must be done on each PC used in the dialogue of the fax printer driver and here in the COMtrexx: Administration > Network > Server service > Force HTTPS connection

Import Provider template

After changing certain settings and exporting, provider templates could no longer be imported under certain circumstances.

Ringing sequence

The ringing sequence linear - fixed - rotating - split group did not work correctly.

Number presentation

In countries without an area code, there could be problems with number transfer.

Announcement before answering

Announcement before answering was not played at the target of a call forwarding if announcement before answering was not also active at the forwarding party.

Connection setup

Connections with individual participants always broke off after a short time. Now improved handling of faulty ACK packets that reach the COMtrexx after modifications on the provider side.

Voicemail App COMfortel D series

When the voicemail app first accessed the COMtrexx, the voicemail boxes and messages were not displayed correctly.

In connection with the access of the voicemail app, problems could occur when accessing the web interface of the COMtrexx.

Voicemailbox: Save short messages

When this option was switched on, sibilant sounds were saved as a message after the caller hung up early.

Web interface

Administration > Maintenance > Message Configuration > Logo: A previously selected logo was no longer displayed when the page was called up again.

Administration > Network > Ports: The ports of the Auerswald Proxy was not displayed in the port view.

Special characters in passwords led to occasional problems.

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• Notes

Known bugs in version 2.0.0

Analogue fax machine

With some providers it is not possible to send fax messages in the local phone network. Workaround: Temporarily configure for the fax an analogue telephone and a user instead of an external device fax.

Fax printer driver

Communication between fax printer driver and COMtrexx is not possible. Workaround: Temporarily switch off the use of HTTPS. This must be done on each PC used in the dialogue of the fax printer driver and here in the COMtrexx: Administration > Network > Server service > Force HTTPS connection

General information

Update

After the update to version 2.0, we recommend you delete the browser cache so that all pages are displayed correctly.

New functions

Contact image display

For incoming calls, contact pictures of the callers can now be displayed on a COMfortel D-series telephone (COMfortel D-400/D-600, firmware version 2.6B or later).

Important: The contact image display is only available with feature level 3 or higher. If you want to use this function, please contact your dealer or system partner.

Call number-dependent ringtones

On telephones that can process the transmitted information (COMfortel D-series telephones, firmware version 2.6B or later), now it is possible to distinguish not only the call types but also the calling and called numbers on the basis of the ringtones.

Important: The transmission of the calling and called numbers is only available with feature level 3 or higher. If you want to use this function, please contact your dealer or system partner.

Improvements

Presence status

In addition to the BLF status the COMtrexx now sends the presence status of the user so that, for example, an extended status display is possible.

Provisioning

ws500x_template.xml: To ensure data transmission and thus ringing of the handsets, the transport protocol was changed to TCP per variable in the template of the COMfortel WS-500S/500M base stations: "$(sip.transportprotocol:WS500X)"

Remote Backup

Display of the last and next backup with periodic backups set.

Certificates

The certificats of the certificate authorities were updated and new ones added.

Bug Fixes

InterCom

InterCom could only be initiated via programming sequence. Initiation via a target key on a COMfortel D-series telephone did not work.

Telephoning

Under certain circumstances there were call disruptions in connection with COMfortel 1400/2600/3600 IP telephones.

Announcement before answering

With certain settings announcement before answering did not work when calls were forwarded to groups.

Web interface

Administration > E-mail > Logo management: The page could not be open.

Administration > E-mail > Outgoing mail server > Default outgoing mail server: A new created outgoing mail server could not be selected as default under certain circumstances.

Administration > Network > Server service > Web server configuration > Forced logout if no action happens after: the setting did not work.

Administration > Maintenance > Backup > Remote Backup > Password: The display/hide of the password may not have worked correctly and lead to error messages.

Exchange lines > Providers and Accounts > Provider > Configure: The editing and saving of a provider could fail under certain circumstances. After that, telephony was no longer possible via the provider.

User > Profiles > Profile Configuration > Reachability > Blocklist (incoming)/Allowlist (incoming): When entering telephone numbers, incorrect operation and thus error messages could occur under certain circumstances.

User data > Contacts and assignment > Settings > LDAP server: The password could not be changed.