Support (FAQ)

Note: If logs of a COMtrexx are required for diagnostic purposes by the support, you will receive a cfc file that enables the recording of certain system processes.

Setting up Wireshark logging in the COMtrexx

1. Import the cfc file under Administration > Service > Logging > Import.
2. Activate the logging under Logging activated.
3. Select Logging system > PCAP format (wireshark).
4. Save the changes.

Performing Wireshark logging

1. Open the Run dialogue (Windows + R).
2. Start Wireshark with the following command wireshark.exe -i TCP@IP_PBX:42231
   example wireshark.exe -i TCP@192.168.0.240:42231.

Wireshark starts with a new user interface

Note: To limit the file size for a longer recording, the maximum size of the files can be set in the recording options.

1. Open the recording options under Recording > Options > Export.
2. Configure the destination folder and file name for the recording under Open.
3. Activate the file size limitation under Automatically create a new file... > after > 20Megabyte.

Numbering and date/time are then appended to the file names: COMtrexx-Log_00001_20220404103804, COMtrexx-Log_00002_20220404104014