During a support call (service contacts), the support employee realises that it is advantageous if he can show the caller certain settings directly on the screen, e.g. B. in the configuration program. With remote support, you can show the support staff the content of your screen, give them remote control of the mouse and keyboard, and thus work together interactively.
The automatic mediation was invented by a suspicious undertaker. Almon Strowger suspected that the women on the switchboard in his hometown were preferring to transfer calls from the bereaved to his competition. So he developed the lifting rotary selector - the basis for the first automatic telephone exchanges.