Support

COMpact 5000R

Downloads

Designation
Operating system

20170608 (Stable) | 08.06.2017
V2.7.10 Beta (Public Beta) | 18.01.2018
Linux (ab Kernel 2.6 getestet)
Mac OS X 10.11 (El Capitan)
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows 8 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows 8.1 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows Server 2008 R2
Windows 2012 Server
Windows Server 2016
7.8A Build 002 (Stable) | 28.09.2020
V 2.4.2.12 (Stable) | 14.09.2020
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows 8 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows 8.1 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows Server 2008 R2
Windows 2012 Server
Windows Server 2016
Windows Server 2019
Windows 8.1 32-/64-Bit (Windows RT is not supported)
V6.4.11-3356 (Stable) | 29.09.2020
Windows 10 32-/64-Bit
Windows Server 2019
macOS High Sierra
macOS Sierra
Windows Server 2016
Windows 2012 Server
Windows Server 2008 R2
Windows 8.1 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows 7 32-/64-Bit SP1
Windows 8.1 32-/64-Bit (Windows RT is not supported)
Windows Server 2012 R2
Windows Server 2008 R2 Service Pack 1
macOS 10.14 „Mojave“
macOS 10.13 „High Sierra“
Windows Server 2012 (eingeschränkter Funktionsumfang)
Windows Server 2012 (limited range of functions)
macOS 10.15 „Catalina“
V 1.2.0.5 (Stable) | 10.07.2015
Windows 7 32-/64-Bit SP1
Windows 10 32-/64-Bit
Windows 8 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows 8.1 32-/64-Bit (Windows RT wird nicht unterstützt)
V2.0.105 (Stable) | 09.12.2016
Windows 7 32-/64-Bit SP1
Windows 8 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows 8.1 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows 10 32-/64-Bit
Windows Server 2008 R2
Windows 2012 Server
V1.0.2 (Stable) | 03.06.2014
Windows 7 32-/64-Bit SP1
Windows 8.1 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows Server 2008 R2
Windows 2012 Server
V1.4.4.1 (Stable) | 09.07.2020
Mac OS X (Yosemite)
Mac OS X 10.11 (El Capitan)
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows 8 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows 8.1 32-/64-Bit (Windows RT wird nicht unterstützt)
Windows Server 2008 R2
Windows 2012 Server
Windows Server 2016
Show less Show more

Documentations

LanguagesCurrent version
Drilling Template 04 02/2017 PDF
Statements of conformity V02 PDF
Instructions 04 04/2017 PDF
Automatic exchange line request and the fax printer driver 0816 PDF
0816 PDF
Advanced Information V18 09/2020 Online PDF
V18 09/2020 Online PDF

Advanced Information

Functions, Applications, Concepts

Alarm: Setting path adapted

Fixed Mobile Convergence (FMC): Description revised

activation: Description for new option added

Powering Down and Switching Off: Description revised

Ringer tones: Image for ringtone signalling added, corresponding text description removed.

Emergency Calls: Setting path adapted

Provisioning for IP Phones > Provisioning COMfortel D-series / 3600 IP: Description for COMfortel 3600 IP added

Number presentation: Description revised

Music on Hold/announcements: Setting paths adapted

Short reference

Short reference > Alarm > Recording an Announcement (on an Internal Phone) / Deleting the Announcement (on an Internal Phone) / Listening to the Announcement (on an Internal Phone): Description revised due to function changes

Using the Configuration Manager

Public switched tel. networks > VoIP > Settings of the VoIP Provider > Preferences > EarlyMedia Support: Description for new option added

Subscriber (scr.) > Features / Functional Overview > Settings of the Subscriber Properties > VoIP settings > RTP encryption: Description revised

Subscriber (scr.) > All subscribers > Settings all Subscribers > Max. duration of switched/forwarded calls: external with external (1..600 min.): Description revised

Functions > Music on Hold/announcements > Settings for Music On Hold and Announcements: Description revised

Administration > Firmware update and restart > Management of the Firmware Updates > Power down of the PBX: Description revised

Several editiorial changes

Advanced Information

Functions, Applications, Concepts

Alarm: Setting path adapted

Fixed Mobile Convergence (FMC): Description revised

activation: Description for new option added

Powering Down and Switching Off: Description revised

Ringer tones: Image for ringtone signalling added, corresponding text description removed.

Emergency Calls: Setting path adapted

Provisioning for IP Phones > Provisioning COMfortel D-series / 3600 IP: Description for COMfortel 3600 IP added

Number presentation: Description revised

Music on Hold/announcements: Setting paths adapted

Short reference

Short reference > Alarm > Recording an Announcement (on an Internal Phone) / Deleting the Announcement (on an Internal Phone) / Listening to the Announcement (on an Internal Phone): Description revised due to function changes

Using the Configuration Manager

Public switched tel. networks > VoIP > Settings of the VoIP Provider > Preferences > EarlyMedia Support: Description for new option added

Subscriber (scr.) > Features / Functional Overview > Settings of the Subscriber Properties > VoIP settings > RTP encryption: Description revised

Subscriber (scr.) > All subscribers > Settings all Subscribers > Max. duration of switched/forwarded calls: external with external (1..600 min.): Description revised

Functions > Music on Hold/announcements > Settings for Music On Hold and Announcements: Description revised

Administration > Firmware update and restart > Management of the Firmware Updates > Power down of the PBX: Description revised

Several editiorial changes

FAQs

Creating an SD card for the Auerswald PBX operating system from an SD card image in Windows
 

  1. Connect an SDHC card reader to your PC. Wait for the driver to be installed.
  2. Have a 4 GB SDHC card ready. We expressly recommend using a new SDHC card to avoid any hardware problems with the existing card. The card should be a high-quality card for industrial use. We recommend the following brands for this:
    Swissbit, Transcend, Cactus, Apro, Delkin Industrial, ATP
  3. Upload the relevant Auerswald image file to your PC as a ZIP file.

    Here is the download for:
     
  4. Installing the USB Image Tool program

    You need the "USB Image Tool" program from Heise website:

    https://www.heise.de/download/product/usb-image-tool-83646

    Extract the program to a suitable folder on your hard disk (e.g. c:\USBImageTool)
     
  5. Run the program

    Open the folder and right-click on USB Image Tool.exe and select "Run as administrator". Select "Device Mode" at the top left. Insert the 4GB SDHC card in the card reader and click Rescan

Select the card reader:

Now click Restore:

Select the previously saved image file and click Open:

Confirm the following dialogue with Yes:

 The image will now be written to the SD card. Wait until the green progress bar reaches 100%.

Remove the SD card. Switch the write-protect switch on the SD card to the lock position: Lock

You can now use the card in the PBX.

Note: These settings apply to all Auerswald PBXs that provide external internet telephony (VoIP).

COMpact 3000:

In "configuration -> Voice over IP (VoIP) -> VoIP provider" enter a name for the new account, select the according VoIP provider as well as the connection type and click on the green plus-symbol to generate the account.

COMpact 5010/5020, COMmander Basic2/Business:

In "COMset -> external numbers -> Voice over IP (VoIP) -> Provider" click on "online configurations" to download the appropriate provider template (if available).

Afterwards switch action to "import", select the downloaded template und import it.

In "configuration -> Voice over IP (VoIP) -> Accounts" enter a name for the new account, select the appropriate provider as well as the connection type and click on "execute" to generate the account.

COMpact 4000, COMpact 5000, COMmander 6000:

In "Public switched tel. networks -> Voice over IP (VoIP) -> Provider" click on "online configurations", select the according provider template (if available) and "load configuration".

In "Public switched tel. networks -> Voice over IP (VoIP) -> Accounts" click on "New", enter a name for the new account, select the appropriate provider as well as the connection type and click on "save" to generate the account.

 

Until the maximum number of call data records is exceeded or the entries are manually deleted from the call data list.
If the maximum number of call data records is exceeded, the oldest entries are overwritten.
It is not possible to define a time period after which the call data is automatically deleted.

Until they are deleted as part of the automatic cleanup or manually. Automatic purging deletes the oldest messages read when a definable percentage threshold is exceeded, e.g. at 80% of the memory space allocated to the box.

General

Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.

A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).

I have my own data server, through which I would like to make the files available

  • Simply provide us with the link to the files.
  • It may be necessary to encrypt the files. Please pack the files with a ZIP program and encrypt the archive.
    Please tell us the necessary password in a separate e-mail or by phone.

I do not have my own data server, where I can make the files available

  • Get in touch with us. You will receive a link to a separate Onedrive folder
  • Upload your files via the link.
  • It may be necessary to encrypt the files. Please pack the files with a ZIP program and encrypt the archive.
    Please tell us the necessary password in a separate e-mail or by phone.
  • We will add the data to your ticket and delete it from the Onedrive folder.

Information

Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.