Note: These settings apply to all Auerswald PBXs that provide external internet telephony (VoIP).

COMpact 3000:

In "configuration -> Voice over IP (VoIP) -> VoIP provider" enter a name for the new account, select the according VoIP provider as well as the connection type and click on the green plus-symbol to generate the account.

COMpact 5010/5020, COMmander Basic2/Business:

In "COMset -> external numbers -> Voice over IP (VoIP) -> Provider" click on "online configurations" to download the appropriate provider template (if available).

Afterwards switch action to "import", select the downloaded template und import it.

In "configuration -> Voice over IP (VoIP) -> Accounts" enter a name for the new account, select the appropriate provider as well as the connection type and click on "execute" to generate the account.

COMpact 4000, COMpact 5000, COMmander 6000:

In "Public switched tel. networks -> Voice over IP (VoIP) -> Provider" click on "online configurations", select the according provider template (if available) and "load configuration".

In "Public switched tel. networks -> Voice over IP (VoIP) -> Accounts" click on "New", enter a name for the new account, select the appropriate provider as well as the connection type and click on "save" to generate the account.

Until they are deleted as part of the automatic cleanup or manually. Automatic purging deletes the oldest messages read when a definable percentage threshold is exceeded, e.g. at 80% of the memory space allocated to the box.

General

Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.

A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).

I have my own data server, through which I would like to make the files available

• Simply provide us with the link to the files.

I do not have my own data server, where I can make the files available

• Get in touch with us. You will receive a link to a separate Onedrive folder
• Upload your files via the link.
• We will add the data to your ticket and delete it from the Onedrive folder.

Information

Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.

Until the maximum number of call data records is exceeded or the entries are manually deleted from the call data list.
If the maximum number of call data records is exceeded, the oldest entries are overwritten.
It is not possible to define a time period after which the call data is automatically deleted.

Creating an SD card for the Auerswald PBX operating system from an SD card image in Windows
 

1. Connect an SDHC card reader to your PC. Wait for the driver to be installed.
2. Have a 4 GB SDHC card ready. We expressly recommend using a new SDHC card to avoid any hardware problems with the existing card. The card should be a high-quality card for industrial use. We recommend the following brands for this:
   Swissbit, Transcend, Cactus, Apro, Delkin Industrial, ATP
3. Upload the relevant Auerswald image file to your PC as a ZIP file.
   
   Here is the download for:
    
   
   COMpact 4000
   
   COMpact 5000
   
   COMmander 6000
   
   
   notes:
    
4. Data protection
   
   Auerswald-License
   
   Licence Information
   
   Open Source Code for GPL, LGPL and other Licences (ISO Image)
    
5. Installing the USB Image Tool program
   
   You need the "USB Image Tool" program from Heise website:
   
   https://www.heise.de/download/product/usb-image-tool-83646
   
   Extract the program to a suitable folder on your hard disk (e.g. c:\USBImageTool)
    
6. Run the program
   
   Open the folder and right-click on USB Image Tool.exe and select "Run as administrator". Select "Device Mode" at the top left. Insert the 4GB SDHC card in the card reader and click Rescan

Select the card reader:

Now click Restore:

Select the previously saved image file and click Open:

Confirm the following dialogue with Yes:

 The image will now be written to the SD card. Wait until the green progress bar reaches 100%.

Remove the SD card. Switch the write-protect switch on the SD card to the lock position: Lock

You can now use the card in the PBX.