Auerswald

COMuniq DialoX

COMuniq DialoX – the new era of smarter communication. AI made easy thanks to smart apps.

COMuniq DialoX understands you and the context

LLM (Large Language Model) even recognizes your mood

Appointment scheduling via defined time slots in your calendar

Knowledge base for information that the bot is allowed to disclose

Scripting for customization and interfaces

Your advantages in detail

Discover COMuniq DialoX, the innovative communication platform that makes your professional life easier. COMuniq DialoX is more than a product—it is your personal assistant that brings clarity, speed, and reliability to every context. Thanks to state-of-the-art AI technology, COMuniq DialoX analyzes, understands, and responds to your requests with precision. COMuniq Dialox remembers contexts, prioritizes concerns, and delivers tailor-made solutions. Automated routines, templates, and intelligent workflows save time, reduce repetition, and increase productivity.

Features & technical data

Everything you need to know about our products comes now. Scroll down for more information.

CharacteristicsTechnical dataDelivery scopeCompatible productsDatasheet downloadSupport

COMuniq DialoX smart apps

  • Call routing based on a calendar
  • Smart voicemail for groups, departments and companies
  • Intelligent voice dialogue system with text-to-speech and speech-to-text
  • Chat function for your own website or other social media channels
  • Configurable call transfer with inbox (e.g. WhatsApp)
  • Create meetings or calendar entries (appointment coordination by AI)
  • Developer platform for creating your own interfaces or processes

On-Call Router Basic

  • Automatically forward calls based on a calendar.
  • Ideal solution for shift work, emergency services and care services.

Smart Group Voicemail

  • Never miss a call again.
  • Relief during high call volumes.
  • The caller is asked for their name, telephone number and reason for calling.
  • The message you leave will be sent to the relevant department.

Smart IVR

  • Freely configurable. Suitable for all sectors
  • Several languages available: German, English, French, Spanish, Italian, Dutch, Danish, Swedish, Finnish
  • Different voices (Google) are available to choose from
  • Calls can be forwarded to extensions, sent as an e-mail message or transferred to a chat (WhatsApp).

Web Chat

  • Integration possible on your own website.
  • Chat live with your customers or let the bot answer simple questions.

Call Deflector

  • Ensure availability outside business hours.
  • Transferring the call to another channel, e.g. WhatsApp, web chat or form.
  • Opportunity to research before responding.

Appointment

  • The desired appointment date is matched with available time slots.
  • Synchronisation with Outlook or Google Calendar.
  • Professional processing without double booking.

Creator / Scripting

  • Creating your own API interfaces to CRM or ticket systems.
  • Assemble and configure AI building blocks to create your own bots.

Delivery Scope

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Sales Configurator (SC)

- the easy way to the right system

Customer requirements for communication solutions are constantly increasing and with them the complexity and scalability of ITC systems. Project planning therefore takes up more and more time. Here, the free Sales Configurator offers a simple and fast solution. It gives you the opportunity to efficiently plan communication solutions and create project planning proposals.

Sales Configurator (SC)