COMpact 5000R

Product status End-of-Support: Mrz. 2020
No further software updates or upgrades

Product status End-of-Service: Mrz. 2021
No further technical support

Productstatus End-of-Repair: Mrz. 2021
No further repair service

Downloads

Designation
Operating system

V7.8.0.8453 (Stable) | 24.01.2024
Windows 10 32-/64-Bit
Windows Server 2022
macOS High Sierra (10.13)
macOS Mojave (10.14)
Windows Server 2012 R1 (limited range of functions/eingeschränkter Funktionsumfang)
Windows Server 2019
Windows Server 2012 R2
Windows Server 2008 R2 Service Pack 1
Windows Server 2016
Windows Server 2008 R2
Windows 7 32-/64-Bit SP1
Windows 11
macOS Catalina (10.15)
macOS Ventura (13.2)
macOS Monterey (12.6.3)
V8.4.2.8931 (Stable) | 16.05.2024
Windows Server 2022
Windows Server 2019
Windows Server 2016
Windows Server 2012 R1 (limited range of functions/eingeschränkter Funktionsumfang)
Windows Server 2012 R2
Windows 11
Windows 10 32-/64-Bit
macOS Ventura (13.2)
macOS Monterey (12.6.3)
macOS 14 "Sonoma"
macOS 13 "Ventura"
macOS 12 "Monterey"
macOS Sonoma (14)
Windows 10 32-/64-Bit (ab Version 1903)
Windows 10 (ab Version 1903)
2024.04.25 (24042504) (Stable) | 16.05.2024
Google Android
V1.4.4.3 (Stable) | 26.07.2023
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows Server 2008 R2
Windows 2012 Server
Windows Server 2016
Windows 2012 Server R1
Windows 11
Windows Server 2012 R2
Windows Server 2022
V 2.4.2.36 (Stable) | 26.07.2023
Windows 10 32-/64-Bit
Windows 8 / Windows 8.1 (32-Bit/64-Bit / Windows RT wird nicht unterstützt)
Windows Server 2012 R2
Windows Server 2012
Windows 2012 Server R1
Windows Server 2019
Windows Server 2016
Windows 2012 Server
Windows Server 2008 R2
Windows 7 32-/64-Bit SP1
Windows Server 2012 und Windows Server 2012 R2
Windows 11
Windows Server 2022
V2.7.10 Beta (Public Beta) | 18.01.2018
Linux (ab Kernel 2.6 getestet)
OS X El Capitan (10.11)
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows Server 2008 R2
Windows 2012 Server
Windows Server 2016
Windows 2012 Server R1
Windows 11 (64-Bit)
V 1.2.0.5 (Stable) | 10.07.2015
Windows 7 32-/64-Bit SP1
Windows 10 32-/64-Bit
20170608 (Stable) | 08.06.2017
8.4F Build 903 (Public Beta) | 15.05.2024
8.4F Build 000 (Stable) | 07.11.2023
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Documentations

LanguagesCurrent version
COMmander/COMpact PBX as a/b gateway V02 11/2022 PDF
V02 11/2022 PDF
V02 11/2022 PDF
Advanced Information V24 04/2023 Online PDF
V24 04/2023 Online PDF
V24 04/2023 Online PDF
Advisory ID: Auerswald-PBX-Systems-Webinterface-20210910 V1.0 PDF
Instructions 04 04/2017 PDF
Statements of conformity V02 PDF
Automatic exchange line request and the fax printer driver 0816 PDF
0816 PDF
Drilling Template 04 02/2017 PDF

COMmander/COMpact PBX as a/b gateway

General information

Instructions for COMmander/COMpact PBXs as a/b gateway on a COMtrexx


Changed descriptions

Overview of Functions

Information on the firmware version added.

Configuration of Subscribers

Information on the setting of exchange line authorisation added.


Advanced Information

General Information

Help/instructions for COMmander 6000 and COMpact 4000/5000/5200/5500 from firmware version 8.4

New descriptions

Duration of the 1st ringing signal

New description

Changed descriptions

Softphones (only COMpact 4000/5200/5500)

Description revised

Several editiorial changes


Advanced Information

General Information

Help/Instructions for COMpact 5000/R as of firmware version 8.4C


New descriptions

Maximum Hold time after Announcement before answering

The function determines the waiting time in the waiting loop of a group.


Changed descriptions

Voice mail and fax boxes

Note on automatic clean-up revised.

Registrar provider

New Provider Settings Re-Registration after SIP Forbidden (403) / Re-Registration after SIP Timeout (408, 503)

Update messages for WS-500X

If this function is enabled, the name and call number can be updated during the connection set-up for blind transfer and online name search.


Several editiorial changes

FAQs

Note: These settings apply to all Auerswald PBXs that provide external internet telephony (VoIP).

COMpact 3000:

In "configuration -> Voice over IP (VoIP) -> VoIP provider" enter a name for the new account, select the according VoIP provider as well as the connection type and click on the green plus-symbol to generate the account.

COMpact 5010/5020, COMmander Basic2/Business:

In "COMset -> external numbers -> Voice over IP (VoIP) -> Provider" click on "online configurations" to download the appropriate provider template (if available).

Afterwards switch action to "import", select the downloaded template und import it.

In "configuration -> Voice over IP (VoIP) -> Accounts" enter a name for the new account, select the appropriate provider as well as the connection type and click on "execute" to generate the account.

COMpact 4000, COMpact 5000, COMmander 6000:

In "Public switched tel. networks -> Voice over IP (VoIP) -> Provider" click on "online configurations", select the according provider template (if available) and "load configuration".

In "Public switched tel. networks -> Voice over IP (VoIP) -> Accounts" click on "New", enter a name for the new account, select the appropriate provider as well as the connection type and click on "save" to generate the account.

 

Until they are deleted as part of the automatic cleanup or manually. Automatic purging deletes the oldest messages read when a definable percentage threshold is exceeded, e.g. at 80% of the memory space allocated to the box.

Until the maximum number of call data records is exceeded or the entries are manually deleted from the call data list.
If the maximum number of call data records is exceeded, the oldest entries are overwritten.
It is not possible to define a time period after which the call data is automatically deleted.

Voraussetzungen:

  • PBX Call Assist ab Version 5
  • .net Framework ab Version 4.8 am UCServer
  • PBX Call Assist 5 UCServer mit Internetzugriff zu Microsoft Diensten wie graph.microsoft.com und login.microsoftonline.com
  • Ab Office 365 E3 mit Teams, oder vergleichbar
  • Zugriff auf Azure Active Directory
  • Übereinstimmung der Benutzer in der UCServer Verwaltung und im Azure Active Directory.
  • API Berechtigungen im Unternehmen (tenant), zu gewähren sind (Admin und User consent) für die Integration PBX Call Assist 5 in Teams
  • admin consent: Zustimmung erforderlich zum Schreiben von Präsenzen
  • user consent: Zustimmung erforderlich zum Lesen von Präsenzen

Vorgehensweise:

  • Installation von PBX Call Assist 5 als Neuinstallation oder Update
  • Tenant-ID im Microsoft Azure Portal auslesen
  • Im Azure Portal „User consent und Admin consent“ zulassen
  • UCServer Verwaltung öffnen > Services > Integration in MS Teams
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Aktivieren Sie die Funktion und tragen Sie die Microsoft Teams Tenant ID ein.

Erteilen Sie nach dem Login die Zustimmung des Benutzers und Administrators:

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Hinweis: Bitte beachten Sie, dass bei Passwortänderungen oder für ein abgelaufenes Passwort des Administrator- oder Benutzerkontos, welches für den Admin oder User Consent verwendet wurde, die Berechtigung im UCServer erneut ausgestellt werden muss, um die Funktionalität sicherzustellen.

Bereitstellung der APP:
Im PBX Call Assist 5 Installationspaket finden Sie im Unterordner "MS-Teams" die PBX Call Assist 5 Manifestdatei "AppManifest.zip". Diese kann vom Administrator im Microsoft Teams Admin Center hochgeladen werden und installiert die aktuellste Call Assist App für Microsoft Teams

Nutzung in Microsoft Teams:
Nachdem die PBX Call Assist App für Microsoft Teams vom Administrator im Microsoft Teams Admin Center freigegeben wurde, steht die App allen Mitarbeitern der Organisation im Microsoft Teams App Store unter "Für Ihre Organisation entwickelt" zur Verfügung und kann einfach zum Microsoft Teams Client hinzugefügt werden:

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Der Benutzer meldet sich mit seinen Benutzerdaten (UCServer) an.

Die Service URL entspricht der Adresse des UCServers im Netzwerk. Auf einem lokalen System verwenden Sie http://localhost:7224, bei einem entfernten System http://ip-adresse:7224

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Danach steht die PBX Call Assist App dem Nutzer zur Verfügung:

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From Q1/24 onwards, it will be possible to extend software assurance beyond January 1st, 2025.

In principle, PBX Call Assist 5 can still be used. However, if the software assurance is not extended, the scope of features will be significantly limited: neither the Microsoft Teams app nor the latest versions of the mobile apps will be useable. In addition, systems without software assurance do not receive bug fixes and security updates, and there is no access to subsequent releases with new functions.

The price for software assurance will be around 20% of the full license price per user and year.

Yes, this will be possible. Additional costs will arise though if the software assurance is resumed after a break. We will provide more detailed information as soon as the software assurance prolongation is available in Q1/2024.

General

Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.

A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).

I have my own data server, through which I would like to make the files available

  • Simply provide us with the link to the files.

I do not have my own data server, where I can make the files available

  • Get in touch with us. You will receive a link to a separate Onedrive folder
  • Upload your files via the link.
  • We will add the data to your ticket and delete it from the Onedrive folder.

Information

Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.

Sales Configurator (SC)

- the easy way to the right system

Customer requirements for communication solutions are constantly increasing and with them the complexity and scalability of ITC systems. Project planning therefore takes up more and more time. Here, the free Sales Configurator offers a simple and fast solution. It gives you the opportunity to efficiently plan communication solutions and create project planning proposals.

Sales Configurator (SC)