Support (FAQ)

General

Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.

A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).

I have my own data server, through which I would like to make the files available

• Simply provide us with the link to the files.

I do not have my own data server, where I can make the files available

• Get in touch with us. You will receive a link to a separate Onedrive folder
• Upload your files via the link.
• We will add the data to your ticket and delete it from the Onedrive folder.

Information

Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.