Best Practice

Telecommunication solutions for wholesale and retail – DIY store

Available nationwide – indispensable for DIY stores!

Employees: 36

"I was tasked with reviewing our entire communication system and bringing it up-to-date. After obtaining quotes from various providers, we quickly decided on a COMpact 5500R. It wasn't down to the price saving alone, but because of the impressive concept as a whole. The system not only controls our IP DECT system down to the last corner of the warehouse, but also proves itself with sales-supporting measures such as special promotions that are advertised by the voicemail system as well as announcements. With almost 20 DECT COMfortel M-510 handsets, we have integrated all departments and areas in such a way that absolutely everyone can be reached. Of course, every department manager also has their own answering machine that is managed centrally by the COMpact 5500R. As we have a large sales area including external areas, monitoring is crucial. In this respect, the engineer who installed the system provided fantastic service by installing webcams in the network. Now both our security and office personnel can control cameras individually using the COMfortel 2600 IP and COMfortel 3600 IP telephones and respond appropriately to any incidents straight away."

Oliver K.
Authorised Officer