Auerswald

COMuniq ONE

All-in-ONE telephone system from the cloud.

Add new users at any time, freely scalable and can be cancelled monthly.

Optimum routing of calls according to predefined enquiry criteria thanks to system extensions.

AI-supported Smart IVR saves time and personnel costs.

Autoprovisioning of our COMfortel D-Series and M-Series.

Your advantages in detail

COMuniq ONE is an all-in-one telephone system based on a public cloud model. The number of users is freely scalable and can be canceled at the end of the month. Numerous functions and add-ons complete the future-oriented cloud platform and meet the demands of a modern and flexible communication system. Low investment costs with monthly billing make it easier to switch to the PBX cloud. The provisioning of the Auerswald COMfortel D-series and M-series has already been implemented. Thanks to the clients for all common operating systems, users receive a consistent user experience. Whether in the office, home office or when traveling – you can connect to the telephone system with your mobile phone, notebook and PC.

Compatible products

COMfortel® M-710

The versatile one: full featured at an unbeatable price. The ideal entry.

 

COMfortel® M-720

The elegant one: compact, well-designed, and powerful

COMfortel® WS-500S

The single-cell IP DECT system that can handle so much more when needed

Features & technical data

Everything you need to know about our products comes now. Scroll down for more information.

CharacteristicsTechnical dataDelivery scopeCompatible productsDatasheet downloadSupport

System functions

  • Best voice quality – thanks to high-end VoIP platform
  • Platform supports SIP Secure and Secure RTP (SIPS/SRTP)
  •   Security by entering the IP address of the internet access used (white list)  
  • Different dial plans for different locations and departments can be activated manually or time-controlled
  • Different system extensions for routing calls by area code, zip code, time or PIN entry
  • Voicemail box including e-mail notification

COMuniq ONE WhatsApp Call Deflector

  • Transfer of a call from the SmartIVR to WhatsApp
  • Relief at peak times through delayed replies
  • Use of a mobile or landline number possible
  • Access to chat via WEB portal
  • Chat history is archived and can be viewed later
  • Up to three agents monitor one WhatsApp channel

COMuniq ONE Smart IVR

  • AI-supported IVR
  • Freely configurable. Suitable for all sectors
  • Several languages available: German, English, French, Spanish, Italian, Dutch, Danish, Swedish, Finnish
  • Different voices (Google) are available to choose from
  • Calls can be forwarded to extensions, sent as an e-mail message or transferred to a chat (WhatsApp).

ACD functions

  • Log in and log out via telephone or client
  • Various distribution schemes available
  • Announcement of the waiting position
  • Own music on hold (wav and mp3)
  • Live overview of up to 6 waiting areas

e-Fax functions

  • Sending incoming faxes as a PDF to an e-mail address
  • Upload documents via the WEB portal and send them by fax
  • Send documents by e-mail to a server and send them automatically by fax1

COMuniq ONE Light User

  • One channel for external telephone or DECT handset included
  • Blocking calls for various destinations (e.g. abroad, information, chargeable services)
  • Forwarding to another phone number2
  • Picking up calls for other extensions
  • Transferring a call to another subscriber with or without prior query

COMuniq ONE Business User

  • Supports the same functions as a COMuniq ONE Light User and additionally:
  • Use of the landline number on the mobile device
  • Flexible caller identification (CLIP no Screening)
  • 5G SIM card or eSIM incl. mobile phone number included
  • Various statuses can be selected and dependent actions can be programmed
  • Meetings with up to 5, 15 or 25 participants3
  • Chat function
  • Log in and log out in ACD via desktop or mobile app4
  • MS Teams integration of COMuniq ONE Desktop5
  • MS Teams connection via direct routing6
  • Make calls from customer applications with one click4
  • Connection of ERP/CRM systems to identify callers and display additional information4

COMuniq ONE Professional User

  • Supports the same functions as a COMuniq ONE Business User and additionally:
  • AllnetFlat for calls from the PBX to the national and EU landline network and national mobile network included
  • AllnetFlat with data volume (5, 10 or 25 Gbyte) and SMS flat rate can be booked for the SIM card5
  • Live overview (QBoard) for up to 6 ACDs

COMuniq ONE Expert User

  • Supports the same functions as a COMuniq ONE Professional User and additionally:
  • Report for queues
  • Switchboard/reception desk included in the monthly price

COMuniq ONE Desktop

  • Desktop App for Windows and macOS
  • Change presence status and dial plans7
  • Comfortably activate various settings using the slide switch or drop-down menu.
  • Integration of external contacts (Google, Outlook, CRM) possible3

COMuniq ONE Mobile

  • COMuniq ONE Mobile for Android and iOS8
  • Change precence status
  • Access to personal, local contacts

Meeting functions

  • Online video conference via browser
  • Dial-in by telephone possible2
  • Chat function
  • Screen sharing and file transfer are supported
  • Recording of the video conference available

Telephone integration

  • Auto-provisioning for Auerswald D-Series and M-Series telephones
  • Manual configuration of SIP telephones from other manufacturers possible
1 E-mail server with fixed IP address required
2 May cause additional costs
3 The scope of the option depends on the booked user
4 The scope and costs of this option depend on the user booked
5 Chargeable add-on option
6 Option requires a Microsoft telephone license (additional costs)
7 Function is only available to authorized users
8 System requirements: Android 10 or iOS 15

Delivery Scope

Phone

COMfortel® M-710

The versatile one: full featured at an unbeatable price. The ideal entry.

 

COMfortel® M-720

The elegant one: compact, well-designed, and powerful

COMfortel® WS-500S

The single-cell IP DECT system that can handle so much more when needed

Top Sellers

COMpact 5500R

Fully modular, expandable VoIP device for 19" racks with up to 32 channels to service provider and 112 subscribers

COMpact 5200R

Fully modular rack-mounted VoIP communications server with up to 20 channels to service provider, 50 subscribers max. and 5 slots

COMfortel® D-600

High-level design – COMfortel D-600, the premium SIP device

COMfortel® D-600 white

High-level design – COMfortel D-600, the premium SIP device

COMfortel® D-400

Office or home office – the COMfortel D-400 SIP phone is the professional choice

COMfortel® D-400 white

Office or home office – the COMfortel D-400 SIP phone is the professional choice

COMfortel® D-210

Professional SIP-Phone  –  amazing range of premium functions despite almost entry-level price

COMfortel® M-730

The tough one: designed for challenging working environments

COMfortel® M-720

The elegant one: compact, well-designed, and powerful

COMfortel® H-200

Minimalist design with professional sound

Sales Configurator (SC)

- the easy way to the right system

Customer requirements for communication solutions are constantly increasing and with them the complexity and scalability of ITC systems. Project planning therefore takes up more and more time. Here, the free Sales Configurator offers a simple and fast solution. It gives you the opportunity to efficiently plan communication solutions and create project planning proposals.

Sales Configurator (SC)