Preparations
Preparing the PBX for Remote Access
- Activate "Enable dealer access via internet" in "Settings -> Remote Configuration" on the PBX.
- If using method 2 you also have to define a remote switching number as well as an external PIN.
Registering the PBX in ARA
- Go to "Registrierte TK-Anlagen" (registered PBXs)
- Press the "+"-symbol to register a new PBX.
- Enter at least the serial number, a name and the type of PBX of which you want to access.
- Screenshots:
Activating remote access
Method 1: Activation by any internal phone
- Tell your customer to dial the following sequence on any internal phone: ##8 Admin-PIN | Subadmin-PIN | Benutzer-PIN * 91 # (example: ##8 471208* 91 #)
- Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.
Method 2: Activation by the dealer from a distance
- Dial the previously configured remote switching number from any external phone.
- After the switching tone enter the following sequence: ##8 external PIN * 91 # (example: ##8 471108* 91 #)
- Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.
Data privacy
Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.
