"When I was asked to obtain quotes for a modern telephone system, I had certain search criteria in mind, from Voice over IP to unified communications, but otherwise I had very little knowledge. A specialised dealer then took the time to go through the quotes with me point by point. It then became very clear that the cheapest option was also the best. Since then, we have had a telephone server (COMpact 5500R) that connects practically our entire company. Every branch can make telephone calls economically over the internet – but everything is controlled by the server in reception. It also features an interface for connecting our ERP and CRM systems that are linked using the 'ESTOS ProCall' software. This means that we don't just have presence management that incorporates all branches, if a customer calls it is also possible to view the status of an order from every workstation. In any case, my boss is extremely pleased. He always takes his handset COMfortel M-520 with him when visiting a branch, meaning he is automatically linked with head office on site. As an aside, I am also very satisfied, because I now have a particularly fancy phone: it is called COMfortel 3600 IP and can be equipped with all possible apps."