COMpact 5500R

Fully modular, expandable VoIP device for 19" racks with up to 32 channels to service provider and 112 subscribers

Up to 80 VoIP channels simultaneously, of which 32 can be configured for external use (external trunk)

Up to 112 VoIP subscribers

Up to 20 ISDN or 20 analogue subscribers

Second Ethernet interface for the separation of data and VoIP

System telephony with digital telephones from the COMfortel® series

Your advantages in detail

No matter whether you're a promising new start-up or an established company that's planning to expand – this VoIP appliance can help keep all your options open. For the brand new COMpact 5500R, coping with increasing demand is fundamental. Thanks to its fully modular architecture, even its base configuration, designed for up to 12 VoIP subscribers, can also handle up to 112 subscribers (including externally located extensions) and also provide all the functions available in a "large“ IP server.

Versatile yet easy to use: Analogue and ISDN connections can be retrofitted as integrated gateways, for example, for existing telephones. The specially designed templates make configuring the VoIP trunks for all the major providers as easy as child's play. Even classic FXS and BRI connections can be retrofitted for each module as required.

Compatible products


Features & technical data

Everything you need to know about our products comes now. Scroll down for more information.

System functions

  • System profiles (10 configurations max.) switchable by internal clock or manually by phone (internal and external)
  • Bank holiday table for automatic switching of system profiles or wake-up calls
  • Trunk line authorisations for reduction of costs and for multi-company operation
  • Private trunk line access with user-related password, usable from all extensions
  • Automatic system-wide exchange line request
  • Direct line access
  • Call through for ISDN and VoIP trunk lines
  • Waiting field for up to 20 simultaneous incoming calls
  • Announcement before answering unconditional / on busy, 10 announcements can be stored
  • Music on Hold with insertable announcement, loadable WAV file
  • ISDN features such as CLIP, CW, AOC, CF, CCBS
  • Least Cost Routing Soft-LCR for VoIP, ISDN and POTS
  • Emergency calls, 10 numbers with special rights and priority
  • Call barring / exception lists, 10 each for incoming and outgoing calls
  • Protection against attacks with blocking, black lists, monitoring
  • Call data management with max. 18,000 records
  • Project assignment of calls
  • Call data printout (hotel) via network (PCL3)
  • Group caller lists
  • Group functions with intelligent ringing schemes (ACD feature for Call Centres)
  • Flexible rework time for Call Centres
  • Parallel call, simultaneous calling of a 2nd target and priority
  • Busy-on-busy for internal and external calls, dynamical applicable for logged-in Call Agents
  • Call brokering, three-party conference internal / via exchange line / via 2nd call channel
  • Open query
  • Pick-up specific/global
  • Pick-up with pre-check
  • Boss-secretary function
  • Call diversion, follow me internal, cascadable
  • Door terminal to exchange line calls (pharmacy function)
  • Voicemail and fax functions
  • Call take-over (e.g. from integrated answering machine)
  • Speaker announcement (Intercom) to system telephones (single user and groups)
  • Software interfaces
  • Supporting CTI basic functions (the most important phone functions like initiating a call, accepting a call, ending a call, holding a call, toggling calls, call transfer, starting a three party conference, pick up)

SIP convenience features for standard SIP phones

  • SIP-BLF, Busy Lamp Field acc. to RFC 4235
  • Pick-up pre-check
  • SIP-MWI (Message Waiting Indication), monitoring of the central voicemail and fax boxes acc. to RFC 3842
  • SIP text messages acc. to RFC 3428
  • Auto provisioning and status LEDs

Central address books

  • 2,000 contacts
  • Separate address books for departments and multi-company operation
  • Comfortable operation via COMfortel system phones
  • Security access levels for administrator and user
  • Address book provisioning via LDAP
  • Usage of Google Contacts
  • Import of VCF and CSV files

Building and home automation

  • Max. 24 actuators, e.g. a/b Switching Modules or via http with IP switching relays
  • KNX/EIB integration via IP, e.g. with GIRA HomeServer
  • Time or key controlled operation of heating systems, aircondition lighting or blinds
  • Full integration of VoIP and analogue door intercom systems
  • Support for IP video intercom systems

VoIP telephony

  • 8 VoIP channels (external/internal) included, expansion to 80 VoIP channels possible
  • Dynamic internal/external VoIP channels
  • Fax over IP external (T.38 acc. ITU-T)
  • Excellent sound quality due to optimised echo cancellation and wideband audio with G.722
  • Integration of external extensions (information on the location of the telephone is taken into account in an emergency call) and mobile clients
  • MSNs in SIP-Trunk simultaneously
  • Call forwarding on busy (CFB), no reply (CFNR), unconditional (CFU) at carrier trunk, configuration dependent
  • Encrypted signalling (SIPS) and data transmission (SRTP)
  • Transfer of customer-specific calling number information with outgoing calls (CLIP no screening)
  • Individual gateways for each provider

Voicemail and fax

  • 1 voicemail channel and 1 voicemail box included
  • Expansion to up to 8 voicemail and fax channels with up to 60 boxes each
  • Fax sending via the network (Windows 7/8/10)
  • Storage of the voice and fax messages on USB memory (not included)
  • Recording capacity (per 1 GByte storage): approx. 8.5 hours voice messages incl. announcements or approx. 3,500 fax pages
  • Call acceptance and individual announcements depending on calling number, time and call type
  • Comfortable operation via corded COMfortel system phones
  • Substitute function
  • Message and fax forwarding via e-mail
  • Remote access of the voicemail boxes incl. voice guidance
  • Active and passive fax switch at analogue trunk lines

UCC functions

  • Softphone-functions for Windows, Android und iOS
  • Call setup and ending via the PC, incl. Outlook plug-in
  • Presence management with automatic status detection
  • Instant messaging for a better sharing of information
  • Contact data for local users and out of external data bases
  • Screen sharing for convinient cooperation
  • „Federation" as networking concept between external sites and companies
  • Platform independent (Windows, Mac, iOS, Android)

Supplementary smartphone apps

  • PBX Manager with switching of call forwardings log-in/-out in groups, retrieving of messages
  • COMfortel Mobile Business – seamless integration in iOS and Android, signalling of the business number, full flexibility, always reachable

Software interfaces

  • Recalling call data via SFTP
  • LAN TAPI (4 clients in scope of delivery)
  • Online name search (reverse search), adaptable
  • PBX Control API, e.g. retrieve caller lists, call forwarding ON/OFF, configuration switching, sending of fax/voicemail, switching relays, alarm status (start, acknowledgment, timeout), hotel (room status, call list, wake-up call) 

Installation and maintenance

  • Note: System activation by specialised dealer necessary (costs possible)
  • Administration via web interface, secure access via https
  • System access local via Ethernet and remote via Internet
  • System software update via local or remote PC upload
  • Central configuration of IP telephones (security by using certificates)
  • Auto provisioning for telephones of other brands
  • Easy configuration with COMfortel IP Editor
  • Selectable authorisation levels, password protected
  • IPv6 support
  • Second Ethernet port for a separate netzwork with own IP address range (with optional COMpact NET Module)

Unlockable options

  • Expansion with 8 VoIP channels up to 80 channels (a maximum of 80 VoIP channels possible in the system)
  • Expansion to 20, 40 or 60 voicemail and fax boxes
  • Auto Attendant
  • Hotel function
  • LAN-TAPI (for all subscribers)
  • PBX Call Assist
  • SIP comfort package brand plus included auto provisioning for standard SIP phones
  • System activation (necessary for operation of the system)
  • Extension to configure up to 32 external channels to the service provider (fixed or dynamic)

Trunk lines 1

Base

Max

VoIP channels (SIP acc. RFC 3261), point-to-multipoint/point-to-point connection (SIP trunking) 2

0 - 8 32

S0 ports, point-to-multipoint/point-to-point connection (PTMP/PTP, Euro-ISDN, DSS-1), switchable to internal S0/UP0

0 min. | 3 max.

Analogue trunk line (tone dialling, CLIP capable)

0 min. | 6 max.

VoIP codecs trunk line

G.711, G.722, G.726, G.729 and iLBC

Subscriber ports 1

Base

Max

VoIP subscribers

0 min. | 112 max.

VoIP channels (SIP acc. RFC 3261) 2

0-8 80

VoIP codecs internal

G.711, G.722, G.726, G.729, iLBC

Switchable S0/UP0 ports , point-to-multipoint connection (PTMP, Euro-ISDN, DSS-1)

0 min. | 10 max.

Range of the internal S0/UP0 ports

approx. 150 m / 1,000 m at Ø 0.6 mm

Analogue ports, symmetrical, pulse/tone dialling, CLIP/CNIP capable

0 min. | 20 max.

Range of the analogue ports

2 x 50 Ω, approx. 790 m at Ø 0.6 mm

Voicemail and fax system 1

Base

Max

Voicemail channels

1 8

Fax channels

0 min. | 8 max.

Voicemail boxes / fax boxes

1 / 0 60 / 60

Fax standard

T.30/T.38 acc. to ITU-T

Active and passive fax switch for analogue trunks

yes

Door and relay connections

Base

Max

Door intercom systems analogue (a/b) or VoIP (SIP)

8

Door bell inputs

depending on the analogue/VoIP door intercom system

Door opener relay

depending on the analogue/VoIP door intercom system

Switching relays (door opener, staircase lighting, IP switch relay, a/b Switching Modul)

24

Additional connections 1

Base

Max

Ethernet ports 10/100 Base-T (10/100 MBit/s, twisted pair)

1 2

USB host V2.0 for printer and memory connection

1

Analogue audio output for announcements (e.g. a/b Audiobox)

4

Module slots

5+1

Technical data

Base

Max

Operating voltage

230 V ±10 %, 50 Hz

Power consumption

5 W 65 W

Housing

plastic, metal angles for 19" rack mounting

Dimensions (w x h x d)

325 mm x 88 mm x 240 mm

Weight (w/o modules)

approx. 1,700 g

Compliance

CE

Supported operating systems

Windows 7/8/10, macOS, Linux

  • 1 Possibly depending on the configuration of the telephone system
  • 2 VoIP channels can be configured individually internally/externally or as voicemail/fax channels

Delivery Scope

  • Base unit
  • Ethernet cable
  • Installation and setup guide

Module

COMpact 2BRI Module

Expansion module for COMpact systems with two variable ISDN ports (external/internal)

COMpact NET Module

Expansion for COMpact 5200/5200R/5500R and COMtrexx Business with a second Ethernet interface

COMpact 4FXS Module

Expansion module for COMpact systems as well asl COMtrexx Business with four additional analogue extensions.

COMpact 2FXO Module

Expansion module for COMpact systems with two analogue trunk lines including fax switch (active/passive)

Accessories

a/b-Audiobox

Adapter for connecting a loudspeaker system to an analogue extension connection of an ICT system

UP0/S0 Adapter

Converts from 2-core UP0 to 4-core S0

a/b Switching Module

Switching module for door bell, door opener and light system control via 2-wire analogue line, for TFS-Dialog 200/300/400 and TFS-Universal plus

Software

COMfortel® Mobile Business

FMC application for mobile use of your business calling number

PBX Manager

Application to control and configure a FONtevo ICT system

More security for your device

Benefit from comprehensive protection. We offer you various possibilities to take advantage of our guarantees. So you are always on the safe side, no matter what your needs are. As a standard, you receive a 24-month warranty from us, through a specialist dealer even 36 months. With an additional fee-based warranty extension, you can extend your warranty to a maximum of 60 months. Please note that the warranty extension by a further 24 months can only be redeemed within the first 6 months after purchase of this product described here.

Extend now

Best Practice

Sector
Agencies and law firms
Employees
30

"As we're still a young agency, we have experienced enormous growth over the last three years – at one time we had a team of just 8, but now we have 30 employees, making purchasing a PBX all the more urgent. However, we wanted to transfer over our existing analogue desk telephones and DECT handsets …

Marcus F. // Managing Director

Read more

Wholesale and retail

„Available nationwide – indispensable for DIY stores!“

> Read more

Wholesale and retail

„Successfully networking branches“

> Read more

Top Sellers


Sales Configurator (SC)

- the easy way to the right system

Customer requirements for communication solutions are constantly increasing and with them the complexity and scalability of ITC systems. Project planning therefore takes up more and more time. Here, the free Sales Configurator offers a simple and fast solution. It gives you the opportunity to efficiently plan communication solutions and create project planning proposals.

Sales Configurator (SC)