Tailor-made solution for hotels with up to 50 rooms
"When it comes to telephones for a hotel, there are always two perspectives: the guest wants a simple end device that is reasonably attractive in appearance, whereas for the personnel it is an important tool for guaranteeing perfect service. In this respect, there was plenty of room for improvement, something that has been made clear since we had a specialised dealer install new room telephones COMfortel 1200. He couldn't understand, for example, why it rang for so long when he called from time to time and he also made a few suggestions for monitoring. We now have a server COMmander 6000R that has proved its worth in every way possible: for checking in and checking out, for determining the room status, for invoicing, for automatically recording telephone charges and items taken from the minibar, for wake-up calls and much more. Above all, callers no longer need to wait to get through. When the front office is called directly, the automatic reception greets the caller and forwards the call on. In addition to an advantage in terms of service, we are now better equipped when it comes to security too. We can play the specific images from our IP cameras on the COMfortel 2600 IP telephone display by simply pressing the key. Bulky monitors are therefore no longer necessary."
Big support for small hotels
"Our company was founded by my grandfather and I have been managing it for 26 years now. During this time, living standards have naturally changed several times over, but we were able to make the large technical leap by purchasing a PBX by purchasing a PBX and the appropriate desk and mobile phones (COMpact 5200 and some models of the COMfortel family). Although we only have 8 rooms, checking guests in and out was extremely time-consuming. Now it is all done by phone, meaning that even the cleaners know immediately where they can simply enter. Telephone charges are also billed automatically and are entered directly on the invoice. Wake-up calls are sent automatically and are extremely easy to program. The best thing about it however is that there is now no need for someone to stand at reception at all times. If a guest calls, they get through immediately and hear a nice greeting. The call is then forwarded to a cordless telephone and answered in person by me or an employee. The investment has paid off several times over for me: we now have better control of telephone costs and the difference in the workload simply cannot be compared. I would also like to thank the specialised dealer for extremely good advice and the perfectly executed installation."