Available anytime, anywhere – essential for a haulage company
The majority of our customers expect an answer the first time they call because scheduling is everything in the haulage industry. The prospect of giving the impression that the office is unstaffed even for a split second is simply unthinkable. That is why we were interested in a fail-safe and flexible solution that not only means that we are no longer tied to our desk, but also enables quick decision-making even when key employees are travelling. We decided on a COMmander 6000R communication system. Now I can always coordinate with my employees immediately and, thanks to call forwarding and call transfers, the new system prevents orders from slipping through our fingers as easily. Callers are warmly greeted by the PBX and then forwarded directly to the desired contact. What's more, every employee has their own voice mailbox and fax box. Everything has become so much more simple: our customer database is connected to the server – this is not only practical when I want to make a call myself but it also means that you can see immediately who is calling and can respond more personally. We have fairly large business premises here yet, with the combination of desk telephones COMfortel 2600 IP and mobile devices COMfortel M-710 and M-720, everyone can be reached everywhere. And, as we continue to grow, the system will simply grow with us."
Head of company