Best Practice

Telecommunication solutions for healthcare – Private clinic

Auerswald supports discretion and efficiency in private clinics

Employees: 23

"A clinic cannot depend on a good medical reputation alone. Today, efficiency is just as important for the successful running of a clinic as providing optimal care to patients. When choosing our PBX, there were therefore two decisive criteria: it must support both medical operations and administrative processes. We chose a COMmander 6000RX – it controls the nurse call system via the connected alarm server, acts as a switchboard, keeps an eye on the entrance and even helps with invoicing. In practice, it is as though the PBX manages bookings, writes invoices, creates statistics... and incidentally happens to ensure that internal and external telephony also function reliably. Every employee has a cordless telephone (COMfortel M-720) that provides direct access to the switchboard functions such as operating the door opener, for example. Extremely important to us: cleaning using disinfectant can't damage this robust telephone. There is also a COMfortel 2600 IP in every department as this telephone can display images from all of the surveillance cameras on the premises. On the other hand, a modest COMfortel 600 is more than sufficient for consulting rooms, providing a convenient way to make phone calls. All devices from one manufacturer – I am positive that this was a very wise decision."

Dr Henry V.
Senior Physician and Hospital Director