Telecommunication solutions for agencies and law firms – Insurance agency

"I was aware of the theory behind the fact that good office organisation is only half the story of course but to what extent the installation of an ICT system would bring us closer to this goal remained to be proven. We were impressed with the COMpact 4000 immediately, and not just because it always looks for the most economical dialling code automatically – even for mobile telephone calls when on the road. For us, it was important to be able to call customers via Outlook with a single mouse click for example. As was the ability to operate door intercoms through the telephone. This not only works through the COMfortel 1600, which all workstations are equipped with, but my cordless telephone COMfortel M-520 can do this as well. All-in-all, the system has proved to be beneficial: our customers are connected directly to the desired contact by the 'automatic reception' and the call charges for all calls are recorded in our accounting systems. Furthermore, because the system is connected to our database, in addition to seeing which client is currently calling, their business data is also shown on the monitor immediately. I find the 'PBX Manager' particularly useful – it is an app I can use from home on my smartphone to see who has tried to contact me or sent me a fax."

Petra S.
Agency Partner

Sector
Agencies and law firms
Employees
12