Meaning: "Unified Communication", a collective term for the integration of all kinds of different communications applications, types and channels within a communication solution

Auerswald and Unified Communication

In the past, there were different devices, systems and infrastructures for the various communication services and applications. This not only led to inefficient working in the office environment, it was also only possible to synchronise or exchange information from the different systems and media with great effort.

Unified Communication describes the integration of communication media, forms and channels in a uniform application environment within an overall communication solution. Under UC (Unified Communication), all communication processes (conversations, faxes, e-mails, instant messages) are brought together and managed in a comprehensive system with uniform and exchangeable data. Information can be exchanged, accessed and processed in a team. Connection to e.g. ERP and CRM systems is easily possible.

UCC solutions (Unified Communication and Collaboration) offer further possibilities for teamwork. Appointments, presence states and availability of participants can be signalled and thus productivity in the team can be significantly increased. Depending on the application and implementation depth, even participants from other companies can be integrated into the UCC infrastructure.

With its PBX Call Assist application, Auerswald offers the perfect communication solution for efficient teamwork. Call control via CTI, smartphone integration, screen sharing, video chat, instant messaging, presence management – everything in a uniform working environment, coordinated with the ICT systems from Auerswald.