Best Practice

Craft and production

Telecommunication solutions for craft and production – Joinery

Customised for the requirements of trade

Employees: 14

"What does a craft workshop need a PBX for? Probably to ensure the same thing that everyone wants: to be contactable any time, anywhere, to hear from the ringtone whether it is a private or business call, answering machine at least for the foremen, etc. You would have to ask my secretary if there's anything else I've missed that it can do. All I know is that she is absolutely thrilled with her desk phone with lots of keys and a large colour display (COMfortel 2600 IP with Xtension300). We now have eight cordless telephones (COMfortel M-510) at the start that vibrate and flash when there is an incoming call – this is recognisable everywhere, even if a saw is being used nearby. However, the engineer who set up the system (COMpact 5200) was something of an experimenter. He connected a motion detector to our door terminal system and knew a trick enabling us to switch the alarm system on and off via the telephone. This means that if an assembly group returns late in the evening, for example, I can 'release' the door from my mobile telephone without the alarm going off. For this alone it has already been worthwhile."

John F.
Independent Master Carpenter

Telecommunication solutions for craft and production – Plant engineering company

How production companies keep in touch

Employees: 34

"We have fairly large premises here with several assembly facilities where our engineers always disappear into a 'dead zone'. In complete ignorance once, we asked one of the 'big names' in the telephone industry just how much such a professional IP DECT solution would cost – we almost fell of our chairs when we heard the amount. It was when looking for alternatives that we then came across a specialised dealer situated just nearby. He carried out a DECT measurement on-site at our premises without further ado, strategically positioned six radio cells (COMfortel IP DECT system with six COMfortel WS-500M). Since then, everything has worked perfectly, and we are very happy with our new cordless handsets M-530 which are really insensitive to rough treatment. The best bit: we were able to continue using our existing PBX, a COMmander 6000R, which supplied our 24 analogue desktop phones and both COMfortel 2600 IP phones, even though the entire premises is only called via VoIP. So, we got exactly what we wanted for a fraction of the cost. We then invested the money we saved in video surveillance: there are now four IP cameras mounted in the entrance areas – I can conjure up the images at the touch of a button on the display of my new COMfortel 3600 IP whenever I want to."

Martin E.
Managing Partner