Putting car dealerships into the fast lane
"On good days we accept up to eighty incoming calls at our headquarters alone – I cannot and have no desire to accept them all myself. To ensure that no one has to wait for long, the PBX COMmander 6000R sounds whenever anyone is interested in a test drive, is put through to the workshop or wants to offer their vehicle for sale. The whole process is quick and customers are happy that they don't need to explain what they actually want three times over. The best bit: our database is linked directly to the PBX. If, for example, one of my regular customers calls, their name and other important details appear on the display before I've even picked up the receiver. It also works the other way around too: if I want to call a customer, all I have to do is search for them in the central address book and click on the number. And if I don't want to be interrupted during a call, a simple press of a button is all it takes to pass all calls to my secretary. We have fairly large business premises here and three additional locations, but since we installed a COMfortel WS-500M multi-cell DECT system, everyone really is contactable at the drop of a hat – even if they are at another site. The DECT handsets at the other locations are also connected to our switchboard. Nothing has ever made us so easy to contact before."