Telecommunication solutions for healthcare – Doctor's surgery

"It is hard to imagine how difficult it would be to organise the practice without our new PBX – a COMpact 5200R. Now, when a patient calls, their file opens on the computer monitor automatically. Patients also appreciate that they can get through straight away, because there is effectively no longer a 'busy' response. Things such as opening the door or adjusting the answering machine don't require any further action and there is no need for an additional device to make announcements in the waiting and treatment room. The COMfortel 2600 IP that we have in reception easily takes care of this. Thanks to the connected cameras, it also provides an overview of both waiting rooms. With the constant change from one treatment room to the next, the cordless DECT telephones, together with the base station COMfortel WS-500S, ensure that everyone can still be reached and, where this is not possible from time to time during a treatment, then the personal voice mailbox takes over. All in all, we have not only become easier to contact and thus more flexible, but significantly less time is being spent on administrative tasks. I also find it particularly convenient that the door intercom – also from Auerswald – can switch over to the mobile telephone and can be programmed in such a way that an announcement is played back. And if an emergency call is needed – thankfully a rare occurrence – I can rely on the system, even to interrupt an incoming call."

Marcus W.
General Practitioner

Sector
Healthcare
Employees
5