Best Practice

Telecommunication solutions for agencies and law firms – Tax consultant

Why we advise the tax advisers

Employees: 5

It might be surprising to many people, but callbacks and telephone consultations make up a large proportion of our work as tax consultants. When looking for a new PBX, I settled on a COMpact 4000 from FONtevo – it covers everything we could possibly have imagined: we wanted to keep the telephone connection and all digital peripherals, to integrate our customer database and a couple of additional convenience functions that make work easier for me and my employees, e.g. having all current data for a client displayed on the monitor as soon as they call. Think about the time saved simply by selecting a number with the click of the mouse. On the other hand, we use VoIP for the integration of external extensions. It is currently being used for the home office of a colleague who is working from home due to a new addition to the family. I also use the IP telephone in my home office and use it to connect directly with the systems in the office via the internet and a so-called VPN tunnel. For the phones, we have various models from the COMfortel range, one of which, the COMfortel 1400 IP, is an IP telephone. If the doorbell rings, it displays the camera image from the entrance. This means you can prepare if someone there wants to speak straight away.

Patrick B.
Independent Auditor and Tax Consultant