Getting the property management industry talking
We currently manage over 800 homes. If the phone rings, a quick response is often called for. Then the mobile facility troops must be deployed – at night calls are forwarded to the on-call service. To make sure that we can be reached at all times, last year we equipped both floors of the office with a DECT system for cordless telephony. The switchover from the old system went smoothly and the 'workflow' has been decidedly more efficient ever since. A couple of workstations are nevertheless still not cordless, mine being one of them. Thanks to my COMfortel 1400 IP desk phone, I am able to conveniently retrieve images from all surveillance cameras, e.g. from the underground car parks, at the touch of a button. A single PBX designed for Voice over IP (COMpact 5200) controls the whole thing. Beforehand, I had heard only positive things about this new internet telephony but, in my experience, it isn't just the voice quality that sets it apart from the "good old" ISDN telephony. The most noticeable changes in our office are: all of our customers and service providers can now be called from the central PC address book and, if they receive a call themselves, our ladies have all of the important property details on their display immediately – automatically."
Head of Department