Auerswald

Your easy way to a service contract

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Who benefits from a service contract? Clearly, both contractual partners!

 

Advantages for you as a reseller:

✓ Increase in customer loyalty

✓ Increase in the repurchase rate

✓ Continuous sales:
Recurring revenue creates resilience in times of weak sales

✓ Customer contact is increased:
positive customer touchpoints with upsell potential increase sales opportunities (you are not just operating in "repair mode")

✓ Use of Auerswald tools:
for time-saving monitoring of customer systems (COMtrexx Control Centre)

Advantages for your customer:

✓ Continuity: One contact person

✓ Transparency: The customer can utilise firmly defined services

✓ Time and cost savings: Customers do not have to actively organise appointments

✓ Availability: Service & maintenance are defined and guaranteed

✓ Security: The system is legally protected against attacks

✓ Always the latest features for maximum productivity, e.g. with the COMfortel SoftPhone

The first steps to a service contract

1. Set up the service contract

  • "Keep it simple": Start with ONE service contract variant.
  • Define services that you know your customers will appreciate. You may already be offering them anyway. (e.g. warranty, availability, maintenance, additional services)

2. Price the service contract

  • Price the service contract appropriately. Our SLA calculator can help you with this.

download (German)

3. Offer the service contract

  • When setting up the system, offer the appropriate service contract and place your comprehensive service at the centre of the sales process.  
  • Show the customer how they can reduce costs, time and effort thanks to the service contract.
  • Make it clear to the customer what it means if their communication system fails due to a lack of maintenance/updates, downtimes or cyberattacks.

COMtrexx Maintenance: The optimal basis for your service offer

With COMtrexx Maintenance, we offer you the optimum pre-service product for all COMtrexx systems for the design of your individual service contract.