COMtrexx portfolio supports the business growth of Spedition Wandt
Under the slogan ‘Our location is Braunschweig. Our workplace is Europe’, the family-run company Wandt Spedition Transportberatung GmbH has been run successfully and, above all, with great foresight for more than 80 years now. While the focus of the company's activities in the early days was more on local goods transport, Wandt has transformed itself from a classic haulage company into a fully comprehensive logistics and supply service provider. The company manages four warehouses and offers a wide range of individual and combined services with its ultra-modern Euro6 fleet.
Of course, the many dedicated employees who answer numerous enquiries from customers and interested parties on a daily basis are the main reason for our success. The basic prerequisite for this is a well-functioning IT infrastructure, which naturally also includes a future-proof and high-performance communication solution. The previously used, rigid and cost-intensive network connection via several ISDN S2M connections was to be replaced by a future-proof and much more flexible SIP trunk connection with significantly reduced running costs. A purely IP-based communication system predestined for self-hosting was to be selected.
‘It was extremely important to us to optimise the entire communication process in order to reduce our operating costs and increase efficiency at the same time,’ explains Mr Otte, Head of IT at logistics company Wandt. ‘In addition, we have placed great emphasis on simplified handling and centralised administration,’ continues Otte.
With a view to further networking migration options for the other locations and the additional desire to implement topic-based call routing for the respective dispatch and customer teams, the decision was made in favour of the COMtrexx solution from the Lower Saxony-based ITC specialist Auerswald.
The new equipment includes the soft PBX COMtrexx VM Solution with 70 user licences, the SIP telephones of the COMfortel D series and the IP DECT multi-cell system. The VM-based communications software with the 45 COMfortel D-110/D-210/D-400 desktop telephones and the COMfortel D-600 could be provisioned and put into operation via zero-touch. The COMfortel IP DECT system was also integrated into the Wandt network and offers employees seamless signal coverage on the large company premises.
The Auerswald COMtrexx solution offers Wandt particular advantages when connecting alternating workstations. Here, the floating user licence model of COMtrexx meets the specific requirements and enables maximum flexibility and cost efficiency through ‘floating’ licences used alternately by different employees. The unified messaging solution with voicemail and fax enables fax transmission via the network and thus reduces operating costs, space requirements and the CO2 footprint by eliminating the previous fax machines. In addition, employees are assigned to routing groups with defined dial-in numbers according to their availability and qualifications. In combination with the implementation of a one-number concept for the integration of smartphones, the COMtrexx solution guarantees the highest possible availability and efficiency in the processing of customer enquiries. For Wandt, this results in securing sales and increasing the productivity of its employees.
‘We are extremely satisfied with our decision and would recommend Auerswald at any time without reservation,’ says Anthony Wandt, one of the managing directors.
