Queue Agent
The All-In-One cloud PBX for the best possible monthly charges. Telephony, video, chat, mobile telephony and a telephone connection for flexible business communication.
A seamless transition between a computer, smartphones or telephone – always the right app.
Work flexibly, in the office, at home or on the move.
Availability individualisation
One phone number for all devices, non-location-specific, depending on working habits and required availability and with maximum planning flexibility.
Always the right app, ensuring a consistent user experience through maximum flexibility
For iOS, Android, Windows & macOS
Simple and effective communications for mobile working
Phone, instant messaging, file sharing and video conferencing optimise collaboration. For the best results, when people work together, and high levels of employee satisfaction.
Maximum freedom and flexibility
Simple adjustment of users and functions (pay per use) for all company sites. Supports requirement-oriented ROI.
Price list | Light€ 3,90monthly per User / extension | Business€ 6,90monthly per User / extension | |
| Telephony | from 0.99 ct/min | from 0.99 ct/min | ⅈ |
| Pay per user / monthly cancellable | ✔ | ✔ | |
| IP-Phone support | ✔ | ✔ | ⅈ |
| Business Telephony Features | ✔ | ✔ | ⅈ |
| Free number portability | ✔ | ✔ | |
| Meeting 1:1 | ✘ | ✔ | |
| Mobile App incl. Softphone | ✘ | ✔ | |
| Desktop App incl. Softphone | ✘ | ✔ | |
| Add-Ons per User | |||
| Allnet flat | ✘ | optional | ⅈ |
| Queue Agent | ✘ | optional | ⅈ |
| Queue Supervisor | ✘ | optional | ⅈ |
| Meeting 25 | ✘ | optional | ⅈ |
| Ad hoc Call Recording | ✘ | optional | |
price listMaximum flexibility and scalability - thanks to the cost-effective pay-per-use model and the monthly cancellation option. Details can be found in the price list. | |||
The perfect solution for mobile working. Employees can choose to work anywhere they like: location is no longer relevant. COMuniq ONE gives every device access to the functions available on the cloud PBX. With just one click, the smartphone then becomes a business telephone and each location becomes a mobile workplace.
In addition, your customers can contact your employees using a common phone number, no matter where they are, or what unplanned stops they make. That ensures availability and increases opportunities for earning revenues.
A medical practice faces many challenges in its everyday work: many calls are received, there are few staff, and the working situation in reception and in treatment rooms is fluid and ever-changing. COMuniq ONE can be combined with Auerswald end devices to seamlessly integrate communication and enable intelligent management of inbound calls:
ACD (Automatic Call Distribution/queue) is a powerful call control system that turns your business into a call centre. Customers get a professional call experience that can be customised to meet business needs:
Extend your business users with the Queue Agent option to log in and out of the ACD. The Queue Supervisor is authorised to pull reports on the participating agents, workload and waiting time.
Meeting 25 enables video conferences with up to 25 subscribers to be set up quickly and easily, directly from the browser. No need for external software or downloads!
The virtual meeting room offers:
The soft client for all requirements:
Cloud vs. Cloud - trendsetting and flexible business communication
Hybrid working models and distributed teams are changing the communication requirements in small and medium-sized companies. Cloud solutions seem to be the right and obvious answer for this.
However, before users and resellers join the cloud technology trend, they should ask themselves the following questions:
Find out the answers in the video!(German)
A cloud PBX is a software-based, virtual telephone system that is hosted in the provider's data center. COMuniq ONE as an all-in-one solution offers all the important features of modern business communication on one platform. Telephony, video, chat, mobile communications and an IP telephone connection are available to users.
Appropriate apps ensure the seamless transition between the various devices such as computers, smartphones or desktop phones at all times. Accessibility under one and the same telephone number (One number concept) is ensured regardless of location and device.
A key factor in terms of the flexibility of the solution is the pay-per-use principle, which includes the easy customization of users and functions. COMuniq ONE can be used with a single license, which makes the cloud telephone system particularly attractive for small companies. The flexible addition of individual functions with short terms also enables users to adapt the solution easily and quickly to current needs.
COMuniq ONE offers you the opportunity to put your business communication on a professional footing from the very first user. There are a few things to consider when moving to the cloud:
Tip: With the CLIP no Screening function, you can always indicate the correct company number to your customers - availability is guaranteed and you create a smooth transition to the cloud.
Tip: If you would like to continue using your previous IP telephones, this is basically possible. COMuniq ONE supports many IP-enabled end devices available on the market. Your COMuniq ONE sales partner will be happy to advise you.
Existing numbers and blocks of numbers can be transferred (ported) by your provider to COMuniq ONE free of charge. There is also the option of assigning new phone numbers for a one-time fee.
It is optional to book the Allnet Flat for COMuniq ONE Business. You have the choice for which users or extensions you want to book this tariff option.
COMuniq ONE can be booked by companies with a fixed line in Germany. Of course, you can use the desktop and mobile clients outside of Germany.
COMuniq ONE is operated and provided in geo-redundant and GDPR-compliant data centers within Europe. This ensures maximum availability in the event of a disruption.
In order to use COMuniq ONE from Auerswald, all you need is an Internet broadband connection. Based on the bandwidth of your Internet connection, you can calculate how many calls you can have at the same time. To ensure good voice quality, you need approx. 100kbit/s in sending and receiving (upload/download) per call. It should also be noted that you also need bandwidth for Internet use by computers and other devices registered in the network.
Port 5080 is provided for SIP by default for COMuniq ONE.
Alternatively, port 5060 can be activated via the "Device tag" setting.
Auerswald IP terminals of the COMfortel® D-series and COMfortel® M-series are supplied with the previously stored configuration by COMuniq ONE when they start via auto-provisioning. IP end devices from third-party manufacturers, e.g. Yealink, can be activated for auto-provisioning for stored configurations for a one-off fee.
COMuniq ONE and COMuniq ONE services from Auerswald can be ordered from 1st of June 2022 on via one of our COMuniq ONE sales partners. Our team will help you to find the right partner. Contact us now!
COMuniq ONE offers you maximum freedom and flexibility. Users and additional functions can be flexibly adapted (upgraded) at any time via your COMuniq ONE sales partner. The termination (downgrade) of individual users and tariff options are always possible at the end of the month.
Payment is made by SEPA direct debit. Auerswald will invoice you for the services and fees used at the end of each month. Auerswald calculates the service, the monthly basic fees, from the point in time at which the respective service was activated.
