The COMtrexx Flex is a manufacturer-assembled solution for up to 250 users. The optional integrated gateway supports up to 12 analogue ports. With the option of adding an additional Ethernet port, the system becomes a real all-rounder.
Languages | Current version | ||
---|---|---|---|
Statements of conformity | V01 09/2023 | ||
Advanced Information | V09 02/2024 | Online PDF | |
V09 02/2024 | Online PDF | ||
COMmander/COMpact PBX as a/b gateway | V02 11/2022 | ||
V02 11/2022 | |||
V02 11/2022 | |||
COMtrexx Control Center - Operation Manual | V05 01/2024 | Online PDF | |
V05 01/2024 | Online PDF | ||
Instructions | V01 01/2024 | ||
Privacy Policy | V07 01/2024 |
General information
Help/Instructions for COMtrexx from firmware version 2.2
New descriptions
New COMtrexx hardware.
Changed descriptions
Adjustments and notes in the SMTP server and sender environment.
General information
Instructions for COMmander/COMpact PBXs as a/b gateway on a COMtrexx
Changed descriptions
Information on the firmware version added.
Information on the setting of exchange line authorisation added.
General information
Help/Instructions for COMtrexx Flex from firmware version 2.2
For the following products:
For the following firmware:
Language:
Due to ever-increasing IT security requirements and new specifications from providers, Auerswald cannot guarantee that all telephones from other manufacturers can be put into operation and used permanently with the full range of functions. Especially with older third-party telephones, which no longer receive firmware updates from the respective manufacturer, functions can only be supported to a limited extent or not at all.
Requirements:
PBX firmware 8.2 or newer
COMfortel WS-500x firmware 2.48 or newer
To use the alarm-messaging or alarm-messaging-location features, the provisioning file for the COMfortel IP DECT system must be supplemented in the telephone system.
Switching on the function:
<!-Switch on alarm messaging and location for all handsets--->.
<oper name="set_hs_aml" value="@">
<param name="LocationAML" value="1"/>
<param name="MessagingAML" value="1"/>
</oper>
OR
<!-- for individual handsets -->
<oper name="set_hs_aml" value="IPUI des Handsets">
<param name="LocationAML" value="1"/>
<param name="MessagingAML" value="1"/>
</oper>
Activate alarm server certificate:
<oper name="set_uci">
<param name="mosquitto.listener.enabled" value="1" />
</oper>
Release of the ring tones in the COMfortel DECT handset:
<settings version="1.0" productID="e2">
<param name="AmlGlobal.0.HottestAlertNameHigh" value="High prio"/>
<param name="AmlGlobal.0.HottestAlertNameMid" value="Medium prio"/>
<param name="AmlGlobal.0.HottestAlertNameLow" value="Low prio "/>
</settings>
If SIP text messages are to be displayed (e.g. with the call systems GIRA 834 Plus and Hospicall P3 or P7), the following must be added:
<!-- Set display name, priority, display duration, message memory duration and ringtone. -->
<param name="SipProvider.0.AML_TitleText" value="GIRA Rufsystem"/>
<param name="SipProvider.0.AML_Prio" value="3"/>
<param name="SipProvider.0.AML_PresentationTimer" value="10"/>
<param name="SipProvider.0.AML_TTL" value="3600"/>
<param name="SipProvider.0.AML_AlertInfo" value="msg_melody_mid"/>
Assigning the AM and AML licenses
Download PDF (German) for setting up the messaging interfaces for the COMfortel® IP-DECT system and the COMfortel® D series via COMtrexx® autoprovisioning
Note: If logs of a COMtrexx are required for diagnostic purposes by the support, you will receive a cfc file that enables the recording of certain system processes.
Setting up Wireshark logging in the COMtrexx
Performing Wireshark logging
wireshark.exe -i TCP@IP_PBX:42231
wireshark.exe -i TCP@192.168.0.240:42231
.Wireshark starts with a new user interface
Note: To limit the file size for a longer recording, the maximum size of the files can be set in the recording options.
Numbering and date/time are then appended to the file names: COMtrexx-Log_00001_20220404103804
, COMtrexx-Log_00002_20220404104014
In principle, PBX Call Assist 5 can still be used. However, if the software assurance is not extended, the scope of features will be significantly limited: neither the Microsoft Teams app nor the latest versions of the mobile apps will be useable. In addition, systems without software assurance do not receive bug fixes and security updates, and there is no access to subsequent releases with new functions.
Error messages on the SoftPhone
Voraussetzungen:
Vorgehensweise:
Aktivieren Sie die Funktion und tragen Sie die Microsoft Teams Tenant ID ein.
Erteilen Sie nach dem Login die Zustimmung des Benutzers und Administrators:
Hinweis: Bitte beachten Sie, dass bei Passwortänderungen oder für ein abgelaufenes Passwort des Administrator- oder Benutzerkontos, welches für den Admin oder User Consent verwendet wurde, die Berechtigung im UCServer erneut ausgestellt werden muss, um die Funktionalität sicherzustellen.
Bereitstellung der APP:
Im PBX Call Assist 5 Installationspaket finden Sie im Unterordner "MS-Teams" die PBX Call Assist 5 Manifestdatei "AppManifest.zip". Diese kann vom Administrator im Microsoft Teams Admin Center hochgeladen werden und installiert die aktuellste Call Assist App für Microsoft Teams
Nutzung in Microsoft Teams:
Nachdem die PBX Call Assist App für Microsoft Teams vom Administrator im Microsoft Teams Admin Center freigegeben wurde, steht die App allen Mitarbeitern der Organisation im Microsoft Teams App Store unter "Für Ihre Organisation entwickelt" zur Verfügung und kann einfach zum Microsoft Teams Client hinzugefügt werden:
Der Benutzer meldet sich mit seinen Benutzerdaten (UCServer) an.
Die Service URL entspricht der Adresse des UCServers im Netzwerk. Auf einem lokalen System verwenden Sie http://localhost:7224, bei einem entfernten System http://ip-adresse:7224
Danach steht die PBX Call Assist App dem Nutzer zur Verfügung:
Workaround for the COMfortel IP-DECT system
With firmware 2.53 the number of AM and AML licenses present in the COMfortel IP DECT system is checked. If no licenses or less licenses than handsets are active in the system, in rare cases an error message appears in the handsets after some time. In addition, this instruction saves the manual assignment of AM and AML licenses to the handsets in the DECT Manager.
You can remedy this with this workaround:
Please create a new template for COMfortel WS-500 in the phone system. Then click on Edit.
In the provisioning file, search for „<!—Enable AML for all connected handsets".
Change these parameters:
<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>
In the PBX, assign the provisioning file to the DECT manager. Perform provisioning. Open the provisioning file again.
Now the tag must be commented out:
Please cut out „-->“ in the first line.
<!-- Enable AML for all connected handsets -->
<oper name="set_hs_aml" value="$(m5x0.ipui)">
<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>
</oper>
And add at the end of the tag
<!-- Enable AML for all connected handsets
<oper name="set_hs_aml" value="$(m5x0.ipui)">
<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>
</oper>
-->
Perform provisioning.
Subsequently, in the DECT Manager under
Settings -> Handsets
Edit the appropriate handsets and enable and save messaging:
Messaging -> Yes
Setting up the alarm-messaging or alarm-messaging-location function via provisioning