COMfortel® 3600 IP

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Advanced Information	V09 03/2024	Online PDF
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	V03 12/2020	Online PDF
Advisory ID: Auerswald-COMfortel-Webinterface-20210910	V1.0	PDF
Statements of conformity COMfortel Xtension300	V07 10/2022	PDF
Statements of conformity COMfortel XT-PS	V07 03/2023	PDF
Information for compiliance with Commisson Regulations (EU) 2019/1782	V02 09/2021	PDF
Declaration of Conformity	04	PDF
Declaration of Conformity BTD-212	06	PDF
Quick Guide	03 01/2017	PDF
Labelling template for direct dialling keys (white background)	V1	PDF
Labelling template for direct dialling keys (black background)	V1	PDF
Instructions		PDF

Filter by: Show all Network General Security Privacy Policy Service Hardware VoIP Operation

Why do I have error messages with OpenVPN 2.6 firmware version 2.8H or higher (COMfortel 1400 IP/2600 IP/3600 IP) and firmware version 2.4B or higher of the D-Series?

With the update to OpenVPN 2.6, the obsolete `cipher` option has been removed.
If your OpenVPN client configuration no longer works, try replacing the `cipher` parameter with `data-ciphers` in your file.

Try the following change in the configuration file:

Replace the line:

cipher AES-256-CBC

with the following three lines:

#cipher AES-256-CBC
data-ciphers AES-256-CBC:AES-256-GCM:AES-128-GCM:CHACHA20-POLY1305
data-ciphers-fallback AES-256-CBC

Restart the VPN on the phone.

If the VPN still does not work, further measures may be necessary on the client and/or server side.
In this case, talk to your system administrator.

Translated with DeepL.com (free version)

How can I send larger amounts of data to the Auerswald support?

General

Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.

A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).

I have my own data server, through which I would like to make the files available

Simply provide us with the link to the files.

I do not have my own data server, where I can make the files available

Get in touch with us. You will receive a link to a separate Onedrive folder
Upload your files via the link.
We will add the data to your ticket and delete it from the Onedrive folder.

Information

Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.

Which security-relevant settings should I check in my ICT system for control purposes?

Recommended action for systems possibly affected by hacker attacks:

Deactivate all port forwarding to the ICT system!
Check the log and make sure that the logins are traceable
Change the username, PIN and admin password
Check whether there are newly created sub-admins, users, participants or groups and change the passwords
Change passwords for public VoIP providers
Check call deflection

Check the following points for all profiles and properties (users, participants, groups, etc.):

Check the dialling privileges
Check parallel call
Check call deflections
Check voicemail boxes, check activation of remote control and change PINs
Check the deputy functions of the voicemail boxes and the registered destinations
Check Follow-Me settings

Check other configurations:

Check whether remote access by telephone (switching functions remotely by telephone) is active. Change PINs or, if unused, switch them off
Check automatic reception, check activation and registered destinations
Check FMC/call through functions, check users and dialling privileges
Check entries in the IP release list

When using Auerswald IP system telephones with integrated voicemail:

Check the access data, change the password
Check the destinations for call deflections
Check the voicemail boxes, check activation of remote control and change PINs

Which power supply requirements do COMfortel phones have?

Power supply requirements for COMfortel phones

COMfortel	Basic unit	with 1 Xtension	with 2 Xtensions	with 3 Xtensions
600 (analogue)	Analogue port of the system
1200 (ISDN)	S0/UP0 port of the system*
1400 (ISDN)	S0/UP0 port of the system*
1600 (ISDN)	S0/UP0 port of the system*
2600 (ISDN)	S0/UP0 port of the system*	additional power supply unit (COMfortel XT-PS)
1200 IP	PoE (IEEE 802.3af, Class 0)
1400 IP	PoE (IEEE 802.3af, Class 0)
2600 IP	PoE (IEEE 802.3af, Class 0)
3200	PoE (IEEE 802.3af, Class 0)		additional power supply unit (COMfortel XT-PS)
	additional power supply unit (COMfortel XT-PS)
3500	PoE (IEEE 802.3af, Class 0)		additional power supply unit(COMfortel XT-PS)
	additional power supply unit (COMfortel XT-PS)
3600 IP	PoE (IEEE 802.3af, Class 0)	additional power supply unit (COMfortel XT-PS)
	additional power supply unit (COMfortel XT-PS)		additional power supply unit (COMfortel XT-PS)

*per port max. 2 telephones, for COMpact 3000 max. 1 telephone

Are emails sent from the PBX / telephone encrypted?

The transmission path from the system to the mail server / mail provider is usually encrypted using SSL/TLS.
Encryption of mail and attachments up to the recipient of the mail (end-to-end encryption) is not possible.

What kind of storage medium (USB-stick, SD-card) is recommended for my device?

Storage specifications (USB stick, SD-card)

USB-stick

PBXs
Device	max. storage capacity	min. write speed	min. read speed	min. number of write cycles	filesystem format
COMpact 3000	16 GB	4 MByte/sec	6 MByte/sec	1M.	FAT/FAT32
COMpact 4000	16 GB	6 MByte/sec	9 MByte/sec	2M.	FAT/FAT32 (will be reformatted to EXT4 by the system)
COMpact 5000	16 GB	6 MByte/sec	9 MByte/sec	2M.	FAT/FAT32 (will be reformatted to EXT4 by the system)
COMpact 50x0 VoIP	16 GB	6 MByte/sec	9 MByte/sec	2M.	FAT/FAT32
COMmander 6000 without VMF-module	16 GB	6 MByte/sec	9 MByte/sec	2M.	FAT/FAT32 (will be reformatted to EXT4 by the system)
Telephones
Device	max. storage capacity	min. write speed	min. read speed	min. number of write cycles	filesystem format
COMfortel VoIP 2500 AB	4 GB	4 MByte/sec	6 MByte/sec	200.000	FAT/FAT32
COMfortel 3200	32 GB	2 MByte/sec	2 MByte/sec	10.000	FAT/FAT32
COMfortel 3500	32 GB	2 MByte/sec	2 MByte/sec	10.000	FAT/FAT32

SD-card

PBXs
Device	max. storage capacity	min. write speed	min. read speed	min. number of write cycles	filesystem format
COMpact 3000	16 GB	5 MByte/sec	8 MByte/sec	200.000	FAT/FAT32
COMpact 4000	SD-card is embedded and cannot be replaced by the user.
COMpact 5000	SD-card is embedded and cannot be replaced by the user.
COMmander 6000 ohne VMF-Modul	SD-card is embedded and cannot be replaced by the user.
VMF-Modul	16 GB	9 MByte/sec	15 MByte/sec	4M.	FAT/FAT32
Telephones
Device	max. storage capacity	min. write speed	min. read speed	min. number of write cycles	filesystem format
COMfortel 1400 (MicroSD)	16 GB	3 MByte/sec	3 MByte/sec	200.000	FAT/FAT32
COMfortel 1400 IP (MicroSD)	16 GB	3 MByte/sec	3 MByte/sec	200.000	FAT/FAT32
COMfortel 2500	4 GB	3 MByte/sec	3 MByte/sec	200.000	FAT
COMfortel 2600	16 GB	3 MByte/sec	3 MByte/sec	200.000	FAT/FAT32
COMfortel 2600 IP	16 GB	3 MByte/sec	3 MByte/sec	200.000	FAT/FAT32
COMfortel 3200	16 GB	3 MByte/sec	3 MByte/sec	200.000	FAT/FAT32
COMfortel 3500	16 GB	3 MByte/sec	3 MByte/sec	200.000	FAT/FAT32
COMfortel 3600 IP	16 GB	3 MByte/sec	3 MByte/sec	200.000	FAT/FAT32
Accessories
Device	max. storage capacity	min write speed	min. read speed	min. number of write cycles	filesystem format
WG-640	4 GB	2 MByte/sec	3 MByte/sec	2.000.000	FAT/FAT32

Info for using 16GB SD-cards:

Please note that the device's operating speed can get reduced due to the larger storage size.

In this case it is recommend to format the SD-card to 4GB with a PC.

Is there an Excel-template available for labeling the function keys?

Yes, the Excel-templates are available to download for the folloging phones:

COMfortel 1600, 2600, 2600 IP, 3600 IP, 3200, 3500 and Xtension 300. -> Download
COMfortel 600, 1200, 1400, 1200 IP, 1400 IP. -> Download

How can I playback or record announcements for voicemailboxes via a systemphone's function keys?

Since it is not possible to setup function keys for listening or recording announcements for a voicemailbox on systemphones, the PBX's programming sequence must be used (or via menu on IP-systemphones).
Sequence for listening to an annoucement:

##8 [admin-, subadmin-, subscriber-PIN] *576 [number of announcement 0-9 (0=10)] [int. number of the voicemailbox] # [playback of the announcement]
Sequence for recording a new annoucement:
##8 [admin-, subadmin-, subscriber-PIN] *566 [number of announcement 0-9 (0=10)] [int. number of the voicemailbox] * [switching tone] * [start recording] # [stop recording] [playback of the new announcement]
The internal number of the voicemailbox must be entered according to the setting "direct exchange line" with/without preceding **.
If using the function "system-wide automatic exchange line request" (from firmware 6.6B), only the internal number is entered.
The function keys on systemphones can be set up with a macro-function, to let the phone dial the programming sequence on its own.
Macro-keys for listening and recording can e.g. be set up as follows (PIN = 385385 / announcement = 2 / VMB number = 8866):
When pressing the key for recording a new annoucement, the *-key to start the recording und afterwards the #-key to stop the recording must be entered manually.

Example COMfortel ISDN:

Example COMfortel VoIP:

What type of network cable is recommended for the COMfortel 3600 IP?

We recommend a shielded (SSTP, STP, SFTP, FTP) network cable which meets cat6 specifications.

Zero-Touch-Configuration (basic provisioninng)

This FAQ describes the simple first setup of Auerswald VoIP systemphones by using zero-touch configuration thus setting the phone's provider and account configuration by the PBX (basic provisioning).

Supported by the following PBXs (from version 6.6D):

COMpact 4000
COMpact 5000/5000R
COMmander 6000/6000R(X)

Supported by the following IP systemphones (from version 2.6B):

COMfortel 1400IP
COMfortel 2600IP
COMfortel 3600IP

Technical requirements:

Active DHCP server on the network
Phones are integrated into the network (e.g. by PoE Switch)
Phones are in factory default settings
Phones network-settings have been assigned by DHCP

Screenshot of the phone's Zero-Touch-configuration (only displayed in factory default):

Procedure:

Create a VoIP-subscriber
Grant access authorisation to the provisioning file (standard.xml) for the subscriber:

3. Assign the correct MAC-address to the subscriber:

4. When the provisioning-file and MAC-address are assigned to the subscriber the provisioning process of the phone starts. To see whether the process was successful check the status of the internal subscribers in "Monitoring":

Note:

The Phone language can be set in the pbx:

Which IP cameras have been successfully tested by us?

Overview IP cameras

Successfully tested IP door terminals/IP cameras:

Manufacturer	Tested camera	Link for downloading the picture	Default-IP	Default access data	Tested firmware version

2N	- EntryCOM IP Vario	http://IP address of the camera/enu/camera640x480.jpg	DHCP	user: admin password: 2n
	Comment 2N offers a network scanner to make it easy to find the camera into the network. Via the scanner you have a direct access to the web UI of the camera. Basic settings: For COMfortel 3500/COMfortel 3600 IP: Image scale 100% For COMfortel 1400 IP: Image scale 50%, Full screen, Centre image

	- EntryCom IP Verso	http://IP address of the camera/api/camera/snapshot?width=640&height=480&source=internal	DHCP	user: admin password: 2n
	Comment 2N offers a network scanner to make it easy to find the camera into the network. Via the scanner you have a direct access to the web UI of the camera. Basic settings: For COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 100

ALLNET	- ALL2285 - ALL2288V2 - ALL2295V2 - ALL2296V2 - ALL2298 - ALL2299	http://IP address of the camera/cgi-bin/jpg/image.cgi?	DHCP	user: admin password: admin	an20130523NSA
	Comment ALLNET delivers on CD a Tool. With it you can find the camera automatically in the network and the IP address will be displayed. In the camera are under "Streaming" the following settings neccessary: Video Resulution: - MJPEG - MJPEG format 640 x 480 or 800 x 600
	- ALL-CAM23xx - Serie	http://IP address of the camera/Streaming/channels/1/picture	DHCP	user: admin password: admin	from version 5.2.0
	Comment ALLNET delivers on CD a Tool. With it you can find the camera automatically in the network and the IP address will be displayed. COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 80 6 frames per second Setted resolution in the IP cam: 1280 x 720p.

Alphatech	- IP Bell 01C	http://IP address of the camera/video.jpg	192.168.1.250	user: admin password: 1234	VoIP version: 2.13 UDV version: 8.0

Axis	- A8004-VE - M1034-W - M1054 - M3113 - M3204 - M30-Serie - P13-Serie - P33-Serie - Q16-Serie - Q19-Serie	http://IP address of the camera/jpg/image.jpg	DHCP	user: root password: pass	5.40.9.2
	Comment Axis delivers on CD the tool "AXIS IP Utility". With it you can find the camera automatically in the network and the IP address will be displayed.

	- P55-Serie - Q60-Serie	http://IP address of the camera/jpg/image.jpg	DHCP	user: root password: pass	5.40.9.2
	Comment Controlable PTZ cameras The control codes will be programmed when defining the camera. They are usable afterwards during displayed image via directional pad, OK key and +/- keys. Basic settings: - For COMfortel 3500/COMfortel 3600 IP: set a resolution of 800 x 450 in the camera - For COMfortel 3200: set a resolution of 480 x 270 in the camera - configure 8-9 frames per second in the phone The following control codes we have tested: http://User:Password@IP address of the camera/axis-cgi/com/ptz.cgi?move=Direction up (press up arrow for up) down (press down arrow for down) left (press left arrow for left) right (press right arrow for right) home (press OK key for home position of the camera) Zooming via the +/- keys http://User:Password@IP address of the camera/axis-cgi/com/ptz.cgi?rzoom=Value Value between -9999 and 9999 are possible A documentation of the control codes are available at: http://www.axis.com/files/manuals/vapix_ptz_45621_en_1112.pdf

D-Link	- DCS-932L - DCS-942L	http://IP address of the camera/image/jpeg.cgi		user: admin password: keines vergeben
	Comment Set the max. resolution of the camera to 640 x 480. Set the frame rate in the phone to max. 6-7 frames per second. In order for the live background to display the camera image, a user must be created in the camera and the camera app must be set up with its username and password.

ELCOM	- BVS 200 - CBM 300	http://IP address of the camera/mjpg/video.mjpg

HIKVISION	- DS-2CD2032-I - DS-2CD2xxx-Serie - DS-2CD4xxx-Serie	http://IP address of the camera/Streaming/channels/1/picture	DHCP	user: admin password: 12345
	Comment COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 80 6 frames per second Setted resolution in the IP cam: 1280 x 720p

	- DS-2CD6412FWD-10	http://IP Adreses der Kamera/Streaming/channels/1/picture	DHCP	user: admin password: 12345
	Comment COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 115 6 frames per second Setted resolution in the IP cam: 1280 x 720p

INSTAR	- IN-2905v1	http://IP address of the camera/snapshot.cgi	DHCP	user: admin password: keines vergeben
	Comment For COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 85 For COMfortel 3200: Image scaling in %: 48

Level-One	- FCS-1060	http://IP address of the camera/cgi-bin/video.jpg	DHCP	keine
	Comment To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply. The FCS-1060 is a controlable camera. The control codes will be programmed when defining the camera. They are usable afterwards during displayed image via directional pad, OK key and +/- keys . (Firmware version 1.8 or higher is required in the telephone) The following control codes we have tested: http://IP address of the camera/cgi-bin/camctrl.cgi?move=Direction up (press up arrow for up) down (press down arrow for down) left (press left arrow for left) right (press right arrow for right) home (press OK key for default position) A documentation of the control codes is available at: http://download.level1.com/level1/manual/FCS-1060_WCS-2060_UM_V1.2.pdf According to Level-One the following cameras behave identically and could be used as well: - FCS-1010/1030/1040/1060 - WCS-2010/2030/2040/2060 - FS-3021 - FCS-5030 - FCS-4010/4020 - FCS-1151 - FCS-7111

	- FCS-1031	http://IP address of the camera/cgi-bin/jpg/image.cgi?	DHCP	user: root password:	L20100820NS
	Comment By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply. According to Level-One the following cameras behave identically and could be used as well: - FCS-1141 - FCS-3071 - FCS-3081 - FCS-5051 - FCS-4041

	- FCS-0071	http://IP address of the camera/cgi-bin/admin/snapshot.cgi	DHCP	user: root password:	V2.3_0104
	Comment Hint: At frame rates of more than 1 frame per second the camera switches off! By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply. According to Level-One the following camera behaves identically and could be used as well: - FCS-3091

	- FCS-0030	http://IP address of the camera/getSnapshot.jpg	DHCP	user: admin password: admin	V1.0.0.42
	Comment By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply. According to Level-One the following cameras behave identically and could be used as well: - WCS-0030 - FCS-1121 - FCS-3061 - FCS-5041 - FCS-0031 - WCS-6010

	- FCS-0010	http://IP address of the camera/img/snapshot.cgi?size=N	DHCP	user: administrator password:	V1.0.12
	Comment Valid values for N are 1 – 3 By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply. According to Level-One the following cameras behave identically and could be used as well: - FCS-0010/0020/0040 - FCS-1091 - WCS-0010/0020/0040 - WCS-1090 - FCS-3031

LogiLink (Edimax)	- WC0001B - WC0002B	http://IP address of the camera/jpg/image.jpg	192.168.2.3	user: admin password: 1234
	Comment older camera models (WC0002B with WLAN)

MOBOTIX	- i25 - c25 - p25 - T25 - M25 - D25 - Q25 - S15 - M15 - D15 - V15	http://IP address of the camera/record/current.jpg (with this link only the image can be retrieved) Earlier MX camera models (i. e. T24, M24, etc.) normally uses the same parameters for pictures.	10.xx.xx.xx	user: admin password: meinsm	MX-V4.3.4.66
	Comment The default IP addresse (an address out of the 10 address range) can be found on a label on the camera. Using the software MXEasy from Mobotix you can find the cameras directly in the network. Out of MXEasy you can directly access the cameras. Image skaling at two connected cameras: max 65% (only with this setting both frames can be displayed side by side in the phone display) Frame rate: Max. 6 frames per second

	- i25 - c25 - p25 - T25 - M25 - D25 - Q25 - S15 - M15 - D15 - V15	http://IP address of the camera/cgi-bin/image.jpg (via this link control information is possible add. to the image) Earlier MX camera models (i. e. T24, M24, etc.) normally uses the same parameters for pictures.	10.xx.xx.xx	user: admin password: meinsm	MX-V4.3.4.66
	Comment The following codes we have tested: http://IP address of the camera/cgi-bin/image.jpg?xxx=xxx camera=left (for the display of the image out of the left camera) camera=right (for the display of the image out of the right camera) size=640x480 (for setting the resolution to e.g. 640 x 480 pixel) The respective control codes can be linked with a "&": e.g. http://IP address of the camera/cgi-bin/image.jpg?Camera=left&size=640x480 An overview about more possible codes you can find at: http://IP address of the camera/help/help?cgi-image

Roline	- RBOF1-1 - RBOF3-1 - RBOV2-1 - RBOF3-1 - RCIF3-1W - RBOF2-1W - RDOF2-1W - RBOF4-1 - RDOF4-1	http://IP address of the camera/Streaming/channels/1/picture	192.0.0.64	user: admin password: 12345

StentofonBaudisch	- CP-CAM-Steel	http://IP address of the camera/jpg/image.jpg	192.168.1.180	user: admin password: 1234

TCS	- AVU14010-0010 - AVU940x0	http://IP address of the camera/video.jpg	192.168.1.250	user: admin password: 1234
	Comment When integrating the TCS web cameras in system FBI6110, the following image URL must be used: http://[IP-der-Kamera]:12000/singleframe user: admin password: 1234

	- Carus Argos	http://IP address of the camera/video.jpg	DHCP	Benutzer: admin Passwort: 1234

TP-Link	- TL-SC3430	http://IP address of the camera/jpg/image.jpg?size=3	DHCP
	Comment Using the software "Intelligent IP Installer" from TP-Link you can find the cameras directly in the network. Out of Intelligent Installer you can directly access the cameras for configuration. For COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 60 Max. 4 frames per second

How can I switch a group call forwarding with a function key on my systemphone?

Since it is not possible to switch group call forwardings via the systemphone's menu or by setting up a system-key, the PBX's programming sequence must be used.

Sequence for enabling unconditional group call forwarding:

##97 [grp.-number] # *21* [target number] #

Sequence for disabling unconditional group call forwarding:

##97 [grp.-number] # #21#

According to the setting "direct exchange line" the group and target number (external/internal) must be entered with the preceding exchange line access number "0" or rather **.

If using the function "system-wide automatic exchange line request" (from firmware 6.6B), only the internal number is entered.

The function keys on systemphones can be set up with a macro-function, to let the phone dial the programming sequence on its own.

A macro key can e.g. be set up as follows:

Enable unconditional group forwarding:
Level 1 of the key
HW1Z ##97 [grp.-number] # W1Z *21* [target number] # W1H Lr

Disable unconditional group forwarding:
Level 2 of the key
HW1Z ##97 [grp.-number] # W1Z #21# W1H Lo

On IP-systemphone the preceding "HW1" is left out (Z##97...) and the system account must be selected for the key.

Example COMfortel 2600 ISDN:

Example COMfortel 2600 IP:

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