‚Äď advice and help via internet -
During a hotline call the hotline agent realises that it would be an advantage if he could show the caller directly on the screen how certain settings e.g. in the configuration program should be made. With Remote‚ÄĘOnline‚ÄĘSupport (ROS) you can show the hotline agent your screen contents, you can hand over the remote control for mouse and keyboard. Now you can work together interactively.
There are always two participants in a ROS session:
- The consultant (the Auerswald Support hotliner) who organises, opens and conducts the ROS session
- You as the customer who gets help
To set up a ROS session, the participant program AnyDesk has to be downloaded. After starting the program, you will receive an AnyDesk address, which you must notify the support staff.
Download customerprogram AnyDesk