Languages | Current version | ||
---|---|---|---|
Privacy Policy | V04 10/2024 | ||
Automatic exchange line request and the fax printer driver | 0816 | ||
0816 | |||
Advisory ID: Auerswald-PBX-Systems-Webinterface-20210910 | V1.0 | ||
COMmander/COMpact PBX as a/b gateway | V02 11/2022 | ||
V02 11/2022 | |||
V02 11/2022 | |||
Instructions | V12 11/2020 | ||
Advanced Information | V34 04/2023 | Online PDF | |
V34 04/2023 | Online PDF | ||
V34 04/2023 | Online PDF | ||
Statements of conformity | V07 10/2022 | ||
TFS-Dialog 100 to COMmander - without external gong | 5/2005 | ||
Installation Guide Extension Set | V06 07/2020 | ||
Commissioning instructions | V09 06/2016 |
General information
Instructions for COMmander/COMpact PBXs as a/b gateway on a COMtrexx
Changed descriptions
Information on the firmware version added.
Information on the setting of exchange line authorisation added.
Path adapted
Safety information: New sorting in categories adjusted
Safety information > Location Characteristics: Note about children complemented
Safety information > Repairs: Note revised
Updating or Upgrading the PBX: Note about dummy panels complemented
General Information
Help/Instructions for COMmander 6000R/RX as of firmware version 8.4C
New descriptions
The function determines the waiting time in the waiting loop of a group.
Changed descriptions
Note on automatic clean-up revised.
New Provider Settings Re-Registration after SIP Forbidden (403) / Re-Registration after SIP Timeout (408, 503)
If this function is enabled, the name and call number can be updated during the connection set-up for blind transfer and online name search.
Several editiorial changes
General Information
Help/Instructions for COMmander 6000R/RX as of firmware version 8.4C
New descriptions
The function determines the waiting time in the waiting loop of a group.
Changed descriptions
Note on automatic clean-up revised.
New Provider Settings Re-Registration after SIP Forbidden (403) / Re-Registration after SIP Timeout (408, 503)
If this function is enabled, the name and call number can be updated during the connection set-up for blind transfer and online name search.
Several editiorial changes
Standards:
- EN 55032:2015/A11:2020 supersedes EN 55032:2015+AC:2016-07
- EN55035:2017/A11:2020 replaces EN 55024:2010
Images corrected
For the following products:
Language:
Firmware version
- as of version 1.8.2 (COMtrexx)
- as of version 8.4B 000 (for all other listed PBXs)
Aaron.ai is listed as a VoIP Provider, but Aaron is actually a service provider that offers automated Voice services, as such no calls can be placed or received through a Aaron trunk. Aaron provides their customers with a dedicated number for their SIP services which allows the customers to forward calls to this number (and this number only) on a Aaron trunk.
To make sure that only the dedicated calls a routed to Aaron and no other calls are routed this way some special settings are required.
Step 1: under “Public switched tel. Networks”→ VoIP→ Provider click import and select the Aaron template.
Step 2: under VoIP→ Accounts add a new Account with the credentials provided by Aaron.
Step 3: In “Subscriber (scr.)”→ Profiles → Configuration add a new profile named “No Aaron” based on “Standard Phone”, which has to be assigned to all telephones with outside lines instead of the “Standard Phone” profile. Activate the Profile override for “Exchange line authorisation” and switch it to “Exchange line dependent”. Under “Expert” switch Aaron to “Only internal” and save the settings.
Step 4: Assign the new profile “No Aaron” to all phones.
Step 5: Add a new Dummy Subscriber which will be used to forward calls to Aaron. The Dummy can not use the Profile “No Aaron” but will have to use the Standard phone profile. However in “Subscriber (scr.)”→ Phone numbers → (Dummy Account) → “Exchange line settings”→ “Exchange line authorisation” you have to switch it to “Exchange line dependent” and use the Expert button to set all providers beside Aaron to “Only incomming”. Aaron should be switched to National or International if the number Aaron provided you is not a national number for you.
Further you will have to set and activate “CF (call forwarding) immediately” to the SIP Access number provided by Aaron and activate “cascading” for the Dummy Subscriber.
Save the settings.
Take note: If further subscribers are added you have to make sure they use the “No Aaron” profile.
Use: by setting CF on busy or CF on no reply to the number of the dummy subscriber, calls can now be transferred to Aaron.
Only for external VoIP accounts or on an analogue terminal. On external ISDN connections, to ISDN or VoIP extensions, caller identification cannot be prevented.
In the configuration of the VoIP provider used, a user-defined evaluation can be defined under Evaluation of incoming SIP messages, in which all selections for search prioritization are set to None.
For analog terminals, the CLIP info can be deactivated under Subscriber / Function overview / Analogue settings.
No, all messages are stored on the storage medium (USB stick or SD card) unencrypted. The storage media of COMpact 4000/5000/5200/5500 and COMmander 6000 have the ext4 format and are therefore usually not readable on a Windows PC without additional software.
The storage media of the system telephones are in FAT/FAT32 format and can be read out on a Windows PC without additional software.
Voraussetzungen:
Vorgehensweise:
Aktivieren Sie die Funktion und tragen Sie die Microsoft Teams Tenant ID ein.
Erteilen Sie nach dem Login die Zustimmung des Benutzers und Administrators:
Hinweis: Bitte beachten Sie, dass bei Passwortänderungen oder für ein abgelaufenes Passwort des Administrator- oder Benutzerkontos, welches für den Admin oder User Consent verwendet wurde, die Berechtigung im UCServer erneut ausgestellt werden muss, um die Funktionalität sicherzustellen.
Bereitstellung der APP:
Im PBX Call Assist 5 Installationspaket finden Sie im Unterordner "MS-Teams" die PBX Call Assist 5 Manifestdatei "AppManifest.zip". Diese kann vom Administrator im Microsoft Teams Admin Center hochgeladen werden und installiert die aktuellste Call Assist App für Microsoft Teams
Nutzung in Microsoft Teams:
Nachdem die PBX Call Assist App für Microsoft Teams vom Administrator im Microsoft Teams Admin Center freigegeben wurde, steht die App allen Mitarbeitern der Organisation im Microsoft Teams App Store unter "Für Ihre Organisation entwickelt" zur Verfügung und kann einfach zum Microsoft Teams Client hinzugefügt werden:
Der Benutzer meldet sich mit seinen Benutzerdaten (UCServer) an.
Die Service URL entspricht der Adresse des UCServers im Netzwerk. Verwenden Sie http://localhost:7225
Danach steht die PBX Call Assist App dem Nutzer zur Verfügung:
Preparing the PBX for Remote Access
Registering the PBX in ARA
Method 1: Activation by any internal phone
Method 2: Activation by the dealer from a distance
Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.
In principle, PBX Call Assist 5 can still be used. However, if the software assurance is not extended, the scope of features will be significantly limited: neither the Microsoft Teams app nor the latest versions of the mobile apps will be useable. In addition, systems without software assurance do not receive bug fixes and security updates, and there is no access to subsequent releases with new functions.
Requirements:
PBX firmware 8.2 or newer
COMfortel WS-500x firmware 2.48 or newer
To use the alarm-messaging or alarm-messaging-location features, the provisioning file for the COMfortel IP DECT system must be supplemented in the telephone system.
Switching on the function:
<!-Switch on alarm messaging and location for all handsets--->.
<oper name="set_hs_aml" value="@">
<param name="LocationAML" value="1"/>
<param name="MessagingAML" value="1"/>
</oper>
OR
<!-- for individual handsets -->
<oper name="set_hs_aml" value="IPUI des Handsets">
<param name="LocationAML" value="1"/>
<param name="MessagingAML" value="1"/>
</oper>
Activate alarm server certificate:
<oper name="set_uci">
<param name="mosquitto.listener.enabled" value="1" />
</oper>
Release of the ring tones in the COMfortel DECT handset:
<settings version="1.0" productID="e2">
<param name="AmlGlobal.0.HottestAlertNameHigh" value="High prio"/>
<param name="AmlGlobal.0.HottestAlertNameMid" value="Medium prio"/>
<param name="AmlGlobal.0.HottestAlertNameLow" value="Low prio "/>
</settings>
If SIP text messages are to be displayed (e.g. with the call systems GIRA 834 Plus and Hospicall P3 or P7), the following must be added:
<!-- Set display name, priority, display duration, message memory duration and ringtone. -->
<param name="SipProvider.0.AML_TitleText" value="GIRA Rufsystem"/>
<param name="SipProvider.0.AML_Prio" value="3"/>
<param name="SipProvider.0.AML_PresentationTimer" value="10"/>
<param name="SipProvider.0.AML_TTL" value="3600"/>
<param name="SipProvider.0.AML_AlertInfo" value="msg_melody_mid"/>
Assigning the AM and AML licenses
Download PDF (German) for setting up the messaging interfaces for the COMfortel® IP-DECT system and the COMfortel® D series via COMtrexx® autoprovisioning
Due to ever-increasing IT security requirements and new specifications from providers, Auerswald cannot guarantee that all telephones from other manufacturers can be put into operation and used permanently with the full range of functions. Especially with older third-party telephones, which no longer receive firmware updates from the respective manufacturer, functions can only be supported to a limited extent or not at all.
Workaround for the COMfortel IP-DECT system
With firmware 2.53 the number of AM and AML licenses present in the COMfortel IP DECT system is checked. If no licenses or less licenses than handsets are active in the system, in rare cases an error message appears in the handsets after some time. In addition, this instruction saves the manual assignment of AM and AML licenses to the handsets in the DECT Manager.
You can remedy this with this workaround:
Please create a new template for COMfortel WS-500 in the phone system. Then click on Edit.
In the provisioning file, search for „<!—Enable AML for all connected handsets".
Change these parameters:
<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>
In the PBX, assign the provisioning file to the DECT manager. Perform provisioning. Open the provisioning file again.
Now the tag must be commented out:
Please cut out „-->“ in the first line.
<!-- Enable AML for all connected handsets -->
<oper name="set_hs_aml" value="$(m5x0.ipui)">
<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>
</oper>
And add at the end of the tag
<!-- Enable AML for all connected handsets
<oper name="set_hs_aml" value="$(m5x0.ipui)">
<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>
</oper>
-->
Perform provisioning.
Subsequently, in the DECT Manager under
Settings -> Handsets
Edit the appropriate handsets and enable and save messaging:
Messaging -> Yes
Setting up the alarm-messaging or alarm-messaging-location function via provisioning
Requirements:
Configuration:
If not already done so, enter your dialing rules and location information in the telephone-/modem options (Windows Control Panel). Enter the connection information (IP-address, port, LAN-TAPI-password) in the LAN-TAPI-driver's settings.
On the PBX's menu check or otherwise change the LAN-TAPI-settings (IP-address, port, LAN-TAPI-password) according to the driver's settings.
Make sure that any necessary dongle licenses were purchased and also create a list of LAN-TAPI subscribers in the PBX's LAN-TAPI-settings.
Deactivate the RAS-service in your server's admintrative tools and reboot the machine. After the reboot restart the server's telephony service.
Test:
Run the Windows dialer and set the subscriber you want to test in the options.
Enter a destination number and dial.
Network and computers
PBX
Telephones
Depending on the phone the full extent of the LAN-Tapi functions may not be available. For example, among others, automatic call setup, toggling and forwarding calls is not supported with standard phones (non systemphones). For more detailed information please see the description of the LAN-Tapi driver on www.auerswald.de.
Software
PBXs with external ISDN connection
If you have a router that supports IP-telephony which also offers an internal ISDN-port (S0-port) you can generally connect the PBX's external ISDN-port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various features which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.
PBXs with external analog connection
If you have a router that supports IP-telephony which also offers internal analog ports you can generally connect the PBX's external analog port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various festure which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.
PBXs with external VoIP connection
If your network provider also provides you the necessary data (e.g. username, password) and allows operating alternate hardware, the VoIP-accounts can be configured directly in your PBX. A converter/gateway (e.g. VoIP-to-ISDN gateways) is not necessary. For this the PBX just has to be integrated in your network, so it can access the internet.
Note: These settings apply to all Auerswald PBXs that provide external internet telephony (VoIP).
COMpact 3000:
In "configuration -> Voice over IP (VoIP) -> VoIP provider" enter a name for the new account, select the according VoIP provider as well as the connection type and click on the green plus-symbol to generate the account.
COMpact 5010/5020, COMmander Basic2/Business:
In "COMset -> external numbers -> Voice over IP (VoIP) -> Provider" click on "online configurations" to download the appropriate provider template (if available).
Afterwards switch action to "import", select the downloaded template und import it.
In "configuration -> Voice over IP (VoIP) -> Accounts" enter a name for the new account, select the appropriate provider as well as the connection type and click on "execute" to generate the account.
COMpact 4000, COMpact 5000, COMmander 6000:
In "Public switched tel. networks -> Voice over IP (VoIP) -> Provider" click on "online configurations", select the according provider template (if available) and "load configuration".
In "Public switched tel. networks -> Voice over IP (VoIP) -> Accounts" click on "New", enter a name for the new account, select the appropriate provider as well as the connection type and click on "save" to generate the account.
Under the following conditions the PBX can signal the busy-tone for addional incoming callers:
If these conditions are met, additional incoming callers get the busy-tone. If it doesn't work it is not the PBX's fault anymore. What could be the cause now?
How can I verify that the PBX is correctly signaling busy?
The PBX's call-distribution should be set to signal more than one subscriber, busy-on-busy is enabled or set to "from 1st connection on" (depending on the PBX). For the first incoming call all the configured subscribers ring and one of them takes the call. For the second incoming call no additional subscribers should ring. If they do the PBX's configuration should be checked. If the caller gets a ring-tone but the PBX's subscribers don't ring, one of the above described examples applies. If the caller gets the busy-tone, the function is ok.
Storage specifications (USB stick, SD-card)
USB-stick
PBXs | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMpact 3000 | 16 GB | 4 MByte/sec | 6 MByte/sec | 1M. | FAT/FAT32 |
COMpact 4000 | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 (will be reformatted to EXT4 by the system) |
COMpact 5000 | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 (will be reformatted to EXT4 by the system) |
COMpact 50x0 VoIP | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 |
COMmander 6000 without VMF-module | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 (will be reformatted to EXT4 by the system) |
Telephones | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMfortel VoIP 2500 AB | 4 GB | 4 MByte/sec | 6 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3200 | 32 GB | 2 MByte/sec | 2 MByte/sec | 10.000 | FAT/FAT32 |
COMfortel 3500 | 32 GB | 2 MByte/sec | 2 MByte/sec | 10.000 | FAT/FAT32 |
SD-card
PBXs | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMpact 3000 | 16 GB | 5 MByte/sec | 8 MByte/sec | 200.000 | FAT/FAT32 |
COMpact 4000 | SD-card is embedded and cannot be replaced by the user. | ||||
COMpact 5000 | SD-card is embedded and cannot be replaced by the user. | ||||
COMmander 6000 ohne VMF-Modul | SD-card is embedded and cannot be replaced by the user. | ||||
VMF-Modul | 16 GB | 9 MByte/sec | 15 MByte/sec | 4M. | FAT/FAT32 |
Telephones | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMfortel 1400 (MicroSD) | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 1400 IP (MicroSD) | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 2500 | 4 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT |
COMfortel 2600 | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 2600 IP | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3200 | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3500 | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3600 IP | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
Accessories | |||||
Device | max. storage capacity | min write speed | min. read speed | min. number of write cycles | filesystem format |
WG-640 | 4 GB | 2 MByte/sec | 3 MByte/sec | 2.000.000 | FAT/FAT32 |
Info for using 16GB SD-cards:
Please note that the device's operating speed can get reduced due to the larger storage size.
In this case it is recommend to format the SD-card to 4GB with a PC.
Due to the increased volume of telephone traffic, the transfer points of VoIP providers may reach their capacity limits. A solution is sought by the providers through load balancing. The load distribution is done with a DNS SRV query. The DNS SRV is used to enable the provider to notify the registrars prioritised by him. The DNS resolution must be carried out by the provider. For this purpose, the router must use the DNS servers of the provider.
Current ICT systems:
Note the following points in the configuration:
Early generations of hybrid telephone systems:
These systems do not support the dynamic procedure and can therefore no longer be operated on the respective VoIP account after platform changeover. In these cases, the ICT system must be replaced by a compatible system.
As installer and operator (customer) of telecommunication equipment you are legally obligated (Telekommunikationsgesetz § 108) to ensure the unhindered and prioritized routing of emergency calls (numbers 110 and 112).
Therefore please note the following essentials:
Note: Update your COMpact 4000/5000/5000R or COMmander 6000/R/RX to the current firmware as soon as possible and on older systems check the configured emergency numbers 110 and 112 as well as the emergency medical services 116117.
Until the maximum number of call data records is exceeded or the entries are manually deleted from the call data list.
If the maximum number of call data records is exceeded, the oldest entries are overwritten.
It is not possible to define a time period after which the call data is automatically deleted.
This FAQ describes the simple first setup of Auerswald VoIP systemphones by using zero-touch configuration thus setting the phone's provider and account configuration by the PBX (basic provisioning).
Supported by the following PBXs (from version 6.6D):
Supported by the following IP systemphones (from version 2.6B):
Technical requirements:
Screenshot of the phone's Zero-Touch-configuration (only displayed in factory default):
Procedure:
Note:
The Phone language can be set in the pbx:
A static IP address of http://192.168.1.111 is preset in the delivery state. The access data:
User name: admin
Password: admin
The current IP address can be queried on an ISDN telephone using the code ##8*941#.
The IP address is only displayed on the directly connected ISDN telephone, not on the internal S0 bus of our telephone systems.
Info: Display messages are used
COMmander Business and COMmander Basic.2 only: A replacement option is the automatic callback from the VoIP/ISDN gateway. With this callback, the IP address is then transmitted as the phone number.
Translated with www.DeepL.com/Translator (free version)
Hackers always use the same method: they are looking for companies whose PBX has an integrated voicemail function (answering machine) in order to manipulate it via remote access. All PBXs that have been recently manipulated showed poor security measures such as insecure PINs. Auerswald PBXs have sufficient security mechanisms. But they have to be used!
Therefore, please follow the following recommendations to protect your Auerswald PBX against such attacks:
Creating an SD card for the Auerswald PBX operating system from an SD card image in Windows
Select the card reader:
Now click Restore:
Select the previously saved image file and click Open:
Confirm the following dialogue with Yes:
The image will now be written to the SD card. Wait until the green progress bar reaches 100%.
Remove the SD card. Switch the write-protect switch on the SD card to the lock position: Lock
You can now use the card in the PBX.
Preparing the PBX for Remote Access
Registering the PBX in ARA
Method 1: Activation by any internal phone
Method 2: Activation by the dealer from a distance
Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.
Extension possibilities (point system)
The maximum number of individual modules can be calculated using the following table. Each module has a value and can be used in the COMmander 6000 at a defined frequency. The sum of all values must not exceed the maximum value of 188.
Score points of the module | ||
Modultyp | Score points | max. number in expansion |
COMmander 8/16VoIP(-R) Module | 16 | 4 |
COMmander VMF(-R) Module | 16 | 1 |
COMmander S2M(-R) Module | 32 | 1 |
COMmander 4S0(-R) Module (for variant 6000RX) | 8 | 5 (12) |
COMmander 8S0(-R) Module (for variant 6000RX) | 16 | 4 (9) |
COMmander 8UP0(-R) Module (for variant 6000RX) | 16 | 4 (9) |
COMmander 8a/b(-R) Module (for variant 6000RX) | 8 | 4 (8) |
COMmander 2TSM(-R) Module / 4 points per module | 4 | 4 |
Example:
COMmander 6000 with 2x COMmander 8S0 module (2*16 points = 32 points) and 1x COMmander VMF module (16 points).
With this extension 32+16=48 points are achieved. 140 points can still be used. Here, however, the max. module extension of 5 modules should be considered additionally.
The following SD cards were tested and released for the COMmander VMF module:
Producer | Capacity | Type description |
High-quality SD cards in the consumer class | ||
SanDisk | 4 GB | Ultra 4.0 GB 15 R MB/s, 7W MB/s Class 6 Typ: SDSDAB-004G |
Transcend | 4 GB | Premium 4GB 133X SDHC Class 10 Typ: TS4GSDHC10 |
SD cards of the industry class | ||
ATP Electronic, Inc. | 4 GB | Industrial Grade SD/SDHC Typ: AF4GSDI |
CACTUS Technologies | 4 GB | Industrial Grade SD Card Typ: KS4GRT-806 |
CACTUS Technologies | 8 GB | Industrial Grade SD Card Typ: KS8GRT-806 |
Swissbit | 4 GB | S-210 Series SDHC Memory Card - Class 6 Typ: SFSD4096LvBN2SA-t-dd-111-STD |
Customer requirements for communication solutions are constantly increasing and with them the complexity and scalability of ITC systems. Project planning therefore takes up more and more time. Here, the free Sales Configurator offers a simple and fast solution. It gives you the opportunity to efficiently plan communication solutions and create project planning proposals.