PBX Call Assist 2

  • PBX Call Assist 2 | Auerswald

PBX Call Assist 2

Opening all doors to superior comfort - telephony for your Windows PC

Software downloadLicence purchase

Unified Communication (UC) is the key to conveniently using key functions to simplify work processes within the company. It starts with mouse-based control of all telephone functions – from call acceptance to setting up a 3-way conference call – and continues even beyond the integration of CRM and ERP programs.

Federation – how companies network with one another

In addition to the obvious methods of communication, such as telephone and e-mail, chat functions are also becoming increasingly popular in day-to-day work. Access to social networks like Facebook is not necessary for this. “Federation” is a networking concept tailored specifically for companies.

Integration of the latest communication solution

The PBX Call Assist 2 is also ideally suited to internal company communication! Employees have access to the call journal for a better overview of any calls. Use your Outlook contacts, dial phone numbers, e.g. on web pages or in documents, directly via hotkey and take advantage of the benefits of presence management. Explore a world of convenience!

Get there quicker: downloads and user licences direct from Auerswald

The PBX Call Assist 2 software and user licences can be obtained from the Auerswald Upgrade Center directly. You do not need to purchase separate LAN TAPI licences to operate PBX Call Assist 2. Without user licences the software can be used in demo mode for 45 days.



Available until the end of April!


All users of the first generation of PBX Call Assist can of course upgrade. Take full advantage of all the useful additional features and enjoy the overhauled user interface.

  • Automatic presence state detection
    • online and available
    • online and busy
    • online but absent
    • online but inactive
    • offline
  • Manual presence state setting
    • busy
    • available
    • do not disturb
    • absent
  • Incoming/missed external calls
  • Incoming/missed internal calls
  • Outgoing external/internal calls
  • Text Chat
  • Sending text messages between two or more users
  • Outgoing call dialing with
    • Direct phone number input
    • Context menu (right click on the contact)
    • Selecting a phone number and executing via hotkey
  • Display of incoming calls in the application window
  • Supported TAPI functions
    • Call accept
    • Call reject
    • Call end
    • On Hold
    • Query call
    • Call forwarding
    • Special call forwarding
    • DTMF signalling
    • Call pick up (within own facility)
    • Conference call (3PTY)
  • Call forwarding set/delete
  • Call protection set/delete
  • List of missed calls
  • Notes set/delete
  • Local PBX Call Assist user
  • Federation contact
  • Local favorites
  • Outlook contact
  • Internal subscriber
  • ESTOS MetaDirectory
  • Calling all phone numbers of the recent contact
  • Write e-mail
  • Send message
  • Open contact details
  • Set up new contact
  • Authorization level
  • Add contact
  • Delete contact
  • Internal MS-Access database for user data and configuration
  • User management with group function and permissions
  • User login with local UC password or Windows domain login
  • Support of Federation feature (secure exchange of presence information with external organizations)
  • Support of ESTOS MetaDirectory
  • Event log
  • Status monitor
  • Maximum of 40 PBX Call Assist clients
  • COMpact 4000 and COMpact 5010/5020 VoIP (20 clients max.)
    Licence bundles for 5 clients, 15 clients
  • COMpact 5000/5000R, COMpact 5200/5200R and COMpact 5500R   (40 clients max.)
    Licence bundles for 5 clients, 15 clients, 40 clients
  • COMmander 6000/6000R/6000RX (40 clients max.)
    Licence bundles for 5 clients, 15 clients, 40 clients

1 The UC Server is geared to Auerswald LAN TAPI and is not suitable for different TSPs.

System requirements
PC-Server – Hardware PC mit 2 x 2,2 GHz CPU, 2 GB RAM, 1 GB Hard drive capacity, Network > 100 Mbit/s
PC-Client – Hardware PC mit 2 x 2,2 GHz CPU, 2 GB RAM, 1 GB Hard drive capacity, Network > 100 Mbit/s
PC-Server – Software Microsoft Windows 7, 8, 8.1, 10 (32/64 Bit)
Microsoft Windows Server 2008, 2008 R2, 2012, 2012 R2 (32/64 Bit)
Microsoft Windows Small Business Server 2008, 2011
PC-Client– Software Microsoft Windows 7, 8, 8.1, 10 (32/64 Bit)
Federation (optional) Internet connection
Static IP address
Port forwarding (optional)
Open Service Location Record for SIP and/or XMPP (optional)
NGN21.com account (optional)
Optional Software MetaDirectory Version 2.0 or higher
Microsoft Outlook 2007, 2010, 2013, 2016 (32/64 Bit)
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